Client Support Engineer II - Atlanta

Coretelligent • Atlanta, GA

1d • Remote

About The Position

Coretelligent is seeking a Client Support Engineer II to serve as the primary technical resource for a key client environment while supporting other clients as needed. This highly visible, client-facing position combines hands-on technical support, proactive system management, and technical leadership in a managed service provider (MSP) environment. The engineer will own a client environment supporting approximately 300–400 users and work with client stakeholders and internal teams to maintain daily operations, improve systems, and deliver dependable service. The role focuses on Microsoft Entra ID, Intune, Microsoft 365, and Azure, alongside endpoint, hardware, network, and connectivity support. The candidate must be located in or near Peachtree Corners, Georgia.

Coretelligent provides managed IT, cybersecurity, cloud, and technology strategy services to growing, highly regulated organizations. The company emphasizes quality, ownership, continuous improvement, collaboration, and long-term client outcomes. The position offers an annual base compensation range of $80,000–$90,000 and may be eligible for additional bonus or incentive opportunities.

Requirements

• At least 5 years of experience in IT support, systems engineering, or MSP environments.
• Hands-on experience with Microsoft Entra ID identity and access management.
• Hands-on experience with Microsoft Intune device management, policy creation, and compliance.
• Hands-on experience with Microsoft 365, including Teams and Exchange Online.
• Hands-on experience with Microsoft Azure, including virtual machines, core services, and environment management.
• Experience supporting mid-sized environments of 200 or more users.
• Strong troubleshooting skills across endpoints, user access, and cloud-based environments.
• Ability to manage reactive support work and proactive system improvements.
• Strong communication skills and ability to work directly with client stakeholders.
• Ability to work independently in a client environment and collaborate with broader teams.
• Must be located in or near the Peachtree Corners, Georgia area.

Nice To Haves

• Azure certification, such as AZ-104.
• Experience in a client-facing or MSP setting.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a client environment supporting approximately 300–400 users, and support additional clients as needed.
• Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security best practices.
• Own and maintain Microsoft Intune environments, including device management, policy creation, compliance enforcement, and optimization.
• Support and manage Microsoft 365, including Teams and Exchange Online, to maintain environment stability and performance.
• Support Azure cloud infrastructure, virtual machines, and overall environment health.
• Provide hands-on support and troubleshooting for Windows and macOS end-user systems, workstations, printers, mobile devices, and other hardware and peripherals.
• Troubleshoot networking and connectivity issues involving VPNs, DNS, DHCP, firewalls, and VLANs.
• Troubleshoot and resolve escalated issues involving endpoints, access, applications, and connectivity.
• Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes.
• Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization.
• Work directly with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements.
• Maintain accurate documentation, environment notes, and system configurations.
• Mentor junior engineers and act as an escalation point for complex issues.
• Collaborate with broader internal teams while working independently in the client environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• 401(k)
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life insurance
• Disability insurance
• Paid parental leave
• Holiday pay and observed company holidays
• Flexible vacation and sick days
• Spot bonuses for demonstrated excellence
• Community and social events
• Learning and development
• $100 well-being allowance
• Other health and wellness perks
• Bonus or incentive opportunities may be available based on position level and company plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed