Client Support Engineer II - Houston

Coretelligent•Houston, TX

2d•$80,000 - $90,000•Remote

About The Position

Coretelligent is hiring a Client Support Engineer II to serve as the primary technical resource for a key client account in the Houston area. This highly visible, client-facing role involves supporting approximately 300–400 users and acting as a trusted partner in a fast-paced managed service provider environment. The engineer will own the client environment end-to-end, balancing hands-on support, proactive system management, and technical leadership. The role focuses on Microsoft Entra ID, Intune, Azure, and Microsoft 365. The engineer will work with client stakeholders and internal teams to support daily operations, resolve escalated issues, lead technical initiatives, maintain system documentation, and improve service delivery. The candidate must be located in or around the Houston metro area.

Requirements

At least 5 years of experience in IT support, systems engineering, or MSP environments.
Strong hands-on experience with Microsoft Entra ID, including identity and access management.
Strong hands-on experience with Microsoft Intune, including device management, policy creation, and compliance.
Strong hands-on experience with Microsoft 365, including Teams and Exchange Online.
Strong hands-on experience with Microsoft Azure, including virtual machines, core services, and environment management.
Experience supporting mid-sized environments of 200 or more users.
Strong troubleshooting skills across endpoints, user access, and cloud-based environments.
Ability to manage reactive support and proactive system improvements.
Strong communication skills and ability to work directly with client stakeholders.
Ability to work independently in a client environment while collaborating with broader teams.
Must be located in or around the Houston metro area.

Nice To Haves

Azure certification, preferably AZ-104.
Experience in a client-facing or MSP setting.

Responsibilities

Serve as the primary technical point of contact and trusted advisor for a client environment supporting approximately 300–400 users.
Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security best practices.
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization.
Support and manage Microsoft 365, including Teams and Exchange Online, ensuring environment stability and performance.
Support Azure cloud infrastructure, virtual machines, core services, and overall environment health.
Provide hands-on support and troubleshooting for Windows and macOS systems, hardware and peripherals, and networking and connectivity.
Troubleshoot and resolve escalated issues involving endpoints, access, applications, and connectivity.
Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes.
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization.
Partner with client stakeholders, including leadership, on priorities, initiatives, and long-term improvements.
Maintain accurate documentation, environment notes, and system configurations.
Mentor junior engineers and serve as an escalation point for complex issues.