Senior AV Support Services Engineer

Diversified•Irvine, CA

1d•Onsite

About The Position

The Senior Support Services Engineer supports enterprise AV/UC initiatives, with primary responsibility for video conferencing enablement, conference-room AV/VC refresh projects, AV hardware firmware lifecycle management, and bi-annual preventive maintenance and remediation. Working alongside the client AV Engineering team, the engineer deploys, configures, tests, commissions, upgrades, and maintains enterprise collaboration technologies, including Microsoft Teams Rooms, Cisco collaboration systems, Q-SYS, Crestron, and related AV technologies. This is a hands-on AV engineering and project delivery role, not an AV support, meeting support, or event technician position. The role is on site Monday through Friday for eight hours per day. The typical schedule is 8 a.m. to 5 p.m., with hours subject to adjustment based on client needs. The engineer independently executes assigned project and lifecycle workstreams while collaborating with engineers, AV integrators, manufacturers, and other technology teams.

Requirements

At least 5 years of enterprise AV/UC engineering, integration, or deployment experience.
High school diploma or GED.
Strong hands-on experience with video conferencing deployments and conference-room AV/VC refresh projects.
Experience with Microsoft Teams Rooms and/or Cisco collaboration environments.
Strong knowledge of AV signal flow, room systems, commissioning, and troubleshooting.
Experience with Q-SYS, Biamp, Crestron, or comparable DSP/control platforms.
Experience performing or coordinating AV firmware/software upgrades.
Experience with AV testing, commissioning, and UAT.
Experience working with AV integrators and technology manufacturers.
Ability to independently execute assigned technical work while collaborating with an AV Engineering team.
Strong technical documentation, communication, organization, and follow-through skills.
Must present well in client-facing work with high-level executives in high-pressure meeting situations.
Proactive approach to finding issues, staying busy, and supporting onsite clients.
Must arrive at the designated start time when using public transit and have reliable backup transportation if necessary.
Ability to stand, kneel, and/or crouch for long periods; work at heights and in small, cramped spaces; and work in hot, humid, and cold places.
Ability to properly use hand and power tools, ladders, and associated safety equipment.
Ability to lift or maneuver up to 75 pounds and frequently bend, kneel, stand, and walk for extended periods.
Must pass a background screen and drug test.
Must be onsite Monday through Friday for eight hours per day; typical schedule is 8 a.m. to 5 p.m., subject to adjustment based on client needs.

Nice To Haves

AVIXA CTS, CTS-I, or CTS-D certification.
Q-SYS or Crestron training or certification.
Microsoft Teams Rooms experience.
Cisco RoomOS / Control Hub experience.
Experience with large enterprise or multi-site AV/VC deployment and refresh programs.
Experience supporting digital signage or enterprise video solutions.
Bachelor’s degree preferred.

Responsibilities

Execute video conferencing enablement projects across client locations.
Configure, deploy, test, and commission enterprise AV/VC systems, including Microsoft Teams Rooms, Cisco collaboration devices, Zoom, and associated room technologies.
Validate room readiness, device configuration, audio/video performance, content sharing, control functionality, and connectivity.
Conduct User Acceptance Testing (UAT), document results, and track issues through resolution.
Troubleshoot technical and integration issues identified during deployments.
Coordinate with AV integrators, vendors, and internal teams through implementation and operational handoff.
Execute conference-room AV/VC refresh and lifecycle replacement projects.
Assess existing room technology and identify equipment requiring replacement or upgrade.
Coordinate installation, configuration, testing, and commissioning with AV integrators; validate refreshed systems against AV Engineering standards.
Perform AV signal-flow, functional, and end-to-end room testing; troubleshoot installation and commissioning issues.
Track punch-list items through remediation and closure, validate completed installations before handoff, and maintain project documentation.
Coordinate firmware and software updates across enterprise AV/VC hardware; review and test updates before production deployment and coordinate maintenance windows.
Execute upgrades, perform post-update validation, troubleshoot resulting issues, and maintain firmware versions, deployment records, and exceptions.
Coordinate and execute bi-annual preventive maintenance across AV/VC environments.
Audit maintenance results to identify equipment failures, recurring issues, and repair or replacement needs; coordinate and validate remediation and identify lifecycle or future refresh requirements.
Use platform telemetry and analytics to identify recurring issues, improve room reliability, and support proactive or automated diagnostics.
Participate in technology evaluations, proofs of concept, platform upgrades, release testing, documentation, and transition of emerging capabilities into supported services.
Contribute to consistent engineering standards and repeatable solutions across the client’s workplace technology environment.
Work alongside AV Engineering team members on projects and technical workstreams, supporting implementation, testing, commissioning, troubleshooting, and technology evaluations.
Maintain technical, configuration, testing, and deployment documentation.
Collaborate with AV integrators, manufacturers, infrastructure teams, and onsite resources.