AV Engineer
About The Position
The AV Engineer will install, commission, configure, and maintain audio-visual systems for Zillow conference rooms, event spaces, and executive environments, primarily in the Seattle office. The role requires hands-on expertise in Q-SYS and AV networking, ownership of AV system configuration and reliability, and break/fix support for existing systems. The engineer supports in-person, hybrid, and remote collaboration experiences, including live events and virtual All-Hands Zoom events. The role works alongside a two-person AV Engineering team and partners with the Senior AV Engineer, AV Implementation Manager, Workplace teammates, and other workplace technology partners to uphold standards, improve reliability, and meet employee needs. This is an in-office role. Employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month and must live within reasonable commuting distance of their designated office.
Requirements
- 3+ years of hands-on experience in AV installation, engineering, and support, ideally in a corporate or enterprise environment.
- Experience with Q-SYS, including Q-SYS Designer, control programming, and scripting with Lua and JSON.
- Strong proficiency in AV networking, including Dante, AES67, and Q-LAN AV-over-IP protocols and supporting network configuration such as QoS, multicast, and VLANs.
- Solid understanding of general IP networking principles.
- Demonstrated ability to install AV hardware and provide break/fix support to production AV systems.
- Experience providing AV support for live and hybrid events and productions.
- Working knowledge of Zoom Rooms administration and ability to troubleshoot common audio, video, and control issues.
- Ability to read and interpret AV schematics, rack layouts, and wiring diagrams.
- Strong communication and collaboration skills; stays calm under pressure and focuses on creating a good experience for employees and guests.
- Detail-oriented and methodical in testing and follow-through, and comfortable working in a fast-paced environment where priorities may shift quickly.
- Must live within reasonable commuting distance of the designated ZG office.
Nice To Haves
- Q-SYS Level 2 certification.
- Audinate Dante Level 2 or higher certification.
- AVIXA CTS, CTS-I, or CTS-D certification.
Responsibilities
- Install, configure, commission, and test AV systems and equipment using design documentation, drawings, and bills of materials.
- Program, configure, and maintain Q-SYS systems, including custom scripting in Lua and working with JSON for control, automation, and integrations.
- Deploy and troubleshoot AV-over-IP transports, including Dante, AES67, and Q-LAN, and supporting network configurations such as QoS and multicast.
- Provide break/fix support for existing AV systems, diagnosing issues and restoring conference room and event technology service.
- Provide on-site AV support for live and hybrid events and productions, including setup, operation, real-time troubleshooting, and teardown.
- Assist with production of virtual All-Hands Zoom events.
- Support and troubleshoot Zoom, Zoom Rooms, and related collaboration platforms.
- Maintain accurate AV documentation, including as-built drawings, configurations, and standard operating procedures.
- Partner with the Senior AV Engineer and AV Implementation Manager to uphold AV standards and continuously improve system reliability.
- Partner with Workplace teammates to understand employee needs and usage patterns for hybrid event and room setups.
- Provide backup coverage for the AV Event Technician for on-site, hybrid, and remote live events.
Benefits
- Eligible for equity awards based on factors such as experience, performance, and location.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
