Vtc/Av Engineer

Qbe•Fort Jackson, SC

2d•Onsite

About The Position

QBE is seeking a VTC/AV Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. The role supports classified VTC on SIPRNet and JWICS and requires independent analysis, sound judgment, and discretion on matters significant to the program and its customers. This is an onsite role at Fort Jackson, South Carolina (NCCA), with up to 15% travel. The engineer manages VTC bridges and conferencing servers, management and scheduling platforms, Expressway traversal, room codecs and peripherals, and integrations with platforms such as Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect. The role also administers enterprise unified communications infrastructure, including CUCM, Unity Connection, voice gateways, and session border controllers across multiple security enclaves. The position provides Tier II/III engineering support for escalated VTC and voice incidents; maintains service readiness to the PRS availability standard; leads technical site surveys, room designs, installations, and testing; and owns STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS. The engineer also provides VTC availability data for the Customer Support Metrics Dashboard and coordinates with network engineering, facilities, security, technicians, and the VoIP Engineer.

Requirements

Bachelor's degree and at least 3 years of related experience; an additional 4 years of related experience may be substituted for the degree.
U.S. citizenship.
Active Top Secret clearance, favorably adjudicated T5/T5R, required to start; the position is a Privileged User role.
Willingness and ability to obtain TS/SCI eligibility after starting if required by mission needs.
Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
Current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) before performing cybersecurity-related duties, and ability to maintain it.
Ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine an appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
At least 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments.
Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure, such as CUCM, Expressway, TMS, and Webex/Zoom for Government room systems, as well as displays, projectors, cameras, microphones, audio DSP, and control systems such as Crestron, Extron, or AMX.
Understanding of IP networking as it applies to VTC, including SIP, H.323, QoS, firewall traversal, and basic call troubleshooting.
Demonstrated ability to support senior executives and live events with poise and minimal disruption.
Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved, up to 15% of the time.
Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.
Strong customer service, documentation, and communication skills.

Nice To Haves

AVIXA CTS or CTS-I, Cisco CCNA/CCNP Collaboration, Crestron or Extron certification, or CompTIA Network+/Security+ CE.
Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
Experience supporting Department of War (DoW), DoD, or Intelligence Community secure VTC environments.
Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.
Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.
Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.
Experience supporting instructional technology in training centers or classrooms.

Responsibilities

Engineer, administer, and maintain VTC infrastructure across security enclaves, including bridges, conferencing servers, management and scheduling platforms, Expressway traversal, room codecs, peripherals, and conferencing integrations.
Administer and maintain enterprise unified communications infrastructure, including CUCM, Unity Connection, Expressway, voice gateways, and session border controllers.
Provide Tier II/III engineering resolution for escalated VTC and voice incidents by analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior; determine root causes and implement permanent fixes.
Coordinate incident resolution with the VoIP Engineer and network teams.
Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.
Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes; assess power, networking, cabling, QoS, and A/V requirements; and produce formal findings reports and Project Installation Plans for Government approval.
Design, plan, and lead installation, configuration, and testing of new or replacement communications equipment; coordinate with network engineering, facilities, security, and technicians; and validate results against acceptance criteria.
Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS.
Provide VTC availability data for the Customer Support Metrics Dashboard.
Support senior executives and live events with poise and minimal disruption.