VTC Engineer

Koniag Government Services, LLC•Huntsville, AL

3d•$90,000 - $120,000•Onsite

About The Position

Koniag Information Technology Systems (KITS), a Koniag Government Services company, is seeking a VTC Engineer with a Secret clearance to support an Army customer in Alabama. The role is 100% on-site at Redstone Arsenal in Huntsville, Alabama, supporting a global unified communications and video teleconferencing (UC/VTC) network that provides telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide. The VTC Engineer provides engineering support for management, configuration, installation, and maintenance of the Army Materiel Command’s UC/VTC network. The role designs, installs, configures, maintains, and troubleshoots VTC and audiovisual systems for enterprise and government operations. It also supports scheduled meetings and events, system integrations and upgrades, user training, documentation, and compliance with government security standards for classified and unclassified systems. Occasional after-hours or on-call support may be needed for critical meetings and events. Applications are accepted through December 3, 2026.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering, or a related field; equivalent work experience may be considered in lieu of a degree.
At least 3 years of experience supporting VTC/AV systems in an enterprise or government environment.
Experience with major VTC platforms, such as Cisco, Polycom, Zoom Rooms, or Microsoft Teams Rooms.
Active or ability to obtain a DoW Secret security clearance; ability to obtain and maintain required security clearance.
Strong working knowledge of VTC protocols (SIP, H.323) and network fundamentals (TCP/IP, QoS, VLANs).
Hands-on experience configuring and troubleshooting codecs, MCUs, gateways, and AV control systems.
Familiarity with unified communications and collaboration platforms.
Strong customer service orientation and ability to support high-visibility, time-sensitive meetings and events.
Excellent verbal and written communication skills, including explaining technical issues to non-technical stakeholders.
Ability to work independently and as part of a team under time constraints.
Strong troubleshooting and problem-solving skills in live, real-time environments.
Ability to lift and install AV equipment and work with cabling, mounts, and rack systems.
Willingness to provide occasional after-hours or on-call support for critical meetings and events.
Ability and willingness to work on-site at Redstone Arsenal, Alabama.

Nice To Haves

Experience supporting VTC systems in a federal government or DoD environment.
Industry certifications such as CTS, CCNA, or vendor-specific certifications from Cisco, Poly, Crestron, or Extron.
Experience with network security practices related to VTC systems, including encryption, firewalls, and VPNs.
Familiarity with ITIL service management practices.
Experience with scripting or automation for AV system monitoring and diagnostics.
Knowledge of classified communications systems and secure VTC environments such as SIPRNet and JWICS.

Responsibilities

Install, configure, and maintain VTC systems, codecs, and peripherals such as cameras, microphones, displays, and control systems.
Provide operational support for scheduled video conferences, including pre-event testing, live meeting support, and post-event troubleshooting.
Diagnose and resolve hardware, software, and network issues affecting VTC and AV systems.
Configure and maintain VTC infrastructure, including MCUs, gateways, session border controllers, and scheduling platforms.
Collaborate with network engineers on bandwidth allocation, QoS configuration, and network performance for VTC traffic.
Perform routine system maintenance, firmware updates, and preventive maintenance on VTC equipment.
Support integration of VTC systems with unified communications platforms such as Microsoft Teams, Zoom, Cisco, and Polycom.
Document system configurations, standard operating procedures, and troubleshooting guides.
Respond to and resolve trouble tickets in a timely manner, escalating complex issues as needed.
Coordinate with vendors and third-party support teams for equipment repair, replacement, or upgrades.
Train end users in the proper use of VTC equipment and conferencing etiquette.
Participate in planning and executing VTC system upgrades, expansions, and new installations.
Maintain compliance with government security standards and protocols for classified and unclassified systems.