VTC Engineer

Koniag Government Services•Huntsville, AL

2d•Onsite

About The Position

Koniag Information Technology Systems (KITS), a Koniag Government Services company, is seeking a VTC Engineer to support an Army customer at Redstone Arsenal in Huntsville, Alabama. The role requires 100% on-site presence and supports the global unified communications and video teleconferencing (UC/VTC) network providing telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide. The VTC Engineer provides engineering support for managing, configuring, installing, and maintaining the Army Materiel Command's UC/VTC network. The position designs, installs, configures, maintains, and troubleshoots VTC and audiovisual systems supporting enterprise and government operations, including systems used for classified and unclassified communications. Applicants need an active or obtainable DoW Secret security clearance. Occasional after-hours or on-call support may be needed for critical meetings and events. Applications are accepted through 12/3/2026.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering, or a related field; equivalent work experience may be considered instead.
At least 3 years of experience supporting VTC/AV systems in an enterprise or government environment.
Experience with major VTC platforms, such as Cisco, Polycom, Zoom Rooms, or Microsoft Teams Rooms.
Active or ability to obtain a DoW Secret security clearance; ability to obtain and maintain required security clearance.
Strong working knowledge of VTC protocols, including SIP and H.323, and network fundamentals, including TCP/IP, QoS, and VLANs.
Hands-on experience configuring and troubleshooting codecs, MCUs, gateways, and AV control systems.
Familiarity with unified communications and collaboration platforms.
Strong customer service orientation and ability to support high-visibility, time-sensitive meetings and events.
Excellent verbal and written communication skills, including the ability to explain technical issues to non-technical stakeholders.
Ability to work independently and as part of a team under time constraints.
Strong troubleshooting and problem-solving skills in live, real-time environments.
Ability to lift and install AV equipment and work with cabling, mounts, and rack systems.
Willingness to provide occasional after-hours or on-call support for critical meetings and events.
Must work on-site at Redstone Arsenal in Huntsville, Alabama.

Nice To Haves

Experience supporting VTC systems in a federal government or DoD environment.
Industry certifications such as CTS, CCNA, or vendor-specific certifications from Cisco, Poly, Crestron, or Extron.
Experience with network security practices related to VTC systems, including encryption, firewalls, and VPNs.
Familiarity with ITIL service management practices.
Experience with scripting or automation for AV system monitoring and diagnostics.
Knowledge of classified communications systems and secure VTC environments, such as SIPRNet and JWICS.

Responsibilities

Install, configure, and maintain VTC systems, codecs, cameras, microphones, displays, and control systems.
Provide operational support for scheduled video conferences, including pre-event testing, live meeting support, and post-event troubleshooting.
Diagnose and resolve hardware, software, and network issues affecting VTC and audiovisual systems.
Configure and maintain VTC infrastructure, including MCUs, gateways, session border controllers, and scheduling platforms.
Collaborate with network engineers on bandwidth allocation, QoS configuration, and network performance for VTC traffic.
Perform routine maintenance, firmware updates, and preventative maintenance on VTC equipment.
Integrate VTC systems with unified communications platforms such as Microsoft Teams, Zoom, Cisco, and Polycom.
Document system configurations, standard operating procedures, and troubleshooting guides.
Respond to and resolve trouble tickets promptly, escalating complex issues when needed.
Coordinate with vendors and third-party support teams on equipment repair, replacement, and upgrades.
Train end-users in VTC equipment use and conferencing etiquette.
Participate in planning and executing VTC system upgrades, expansions, and new installations.
Maintain compliance with government security standards and protocols for classified and unclassified systems.