VTC Engineer
About The Position
Improvix Technologies is seeking an onsite Video Teleconference (VTC) Engineer to provide VTC, audiovisual (AV), and unified communications support in a high-tempo, mission-critical federal environment in Washington, DC. The role supports executive-level users and high-visibility engagements, providing hands-on support for classified and unclassified video conferences, meetings, presentations, and collaborative communications. The engineer sets up, operates, monitors, and troubleshoots VTC and AV systems, and helps ensure meetings run reliably from preparation through completion. The position requires strong technical troubleshooting, composure under pressure, discretion, and exceptional customer service when supporting senior leaders, VIP users, and mission-critical staff. The engineer coordinates with other technical teams as needed and provides onsite, just-in-time support. Occasional after-hours or weekend support may be required. The team operates in a 24x7x365 executive IT environment supporting senior leadership, high-priority engagements, crisis response, and other mission-critical operations.
Requirements
- Hands-on experience supporting VTC, audiovisual, unified communications, or conference-room technologies in a professional environment.
- Experience setting up, scheduling, operating, and troubleshooting video teleconferences.
- Working knowledge of AV equipment, including microphones, displays, touch panels, AV racks, cabling, sound systems, and related equipment.
- Experience with collaboration platforms such as Microsoft Teams, Webex, Zoom, and Google Meet.
- Strong technical troubleshooting skills and ability to independently diagnose issues and drive them through resolution.
- Experience supporting Windows and Microsoft 365 environments.
- Strong verbal and written communication skills.
- Demonstrated customer-service skills and ability to interact professionally with executive-level and VIP customers.
- Ability to remain composed and customer-focused while resolving issues during high-visibility or time-sensitive events.
- Ability to work independently and collaborate effectively with technical and operational teams.
- Flexibility to support occasional after-hours and weekend requirements.
- Top Secret clearance with SCI eligibility is specified in the posting.
Nice To Haves
- 1–3+ years of professional VTC, AV, unified communications, or related technical-support experience.
- Previous experience supporting senior executives, VIP customers, or other high-visibility users.
- Experience supporting VTC or communications in a federal government, Department of Defense, Department of State, or other secure or mission-critical environment.
- Experience supporting classified VTC environments or multiple VTC/bridge technologies.
- Relevant AV, VTC, networking, or unified communications certifications; certifications are a plus but are not required.
- Active Top Secret security clearance is strongly preferred.
Responsibilities
- Set up, operate, monitor, and troubleshoot VTC and audiovisual equipment for meetings, conferences, presentations, and executive-level engagements.
- Schedule, coordinate, and support VTC sessions, including high-visibility and time-sensitive events.
- Configure and operate AV racks, touch panels, microphones, displays and monitors, cabling, sound and mixing equipment, and related conference-room technologies.
- Provide onsite, just-in-time VTC support before and during meetings, identifying and resolving technical issues.
- Support classified and unclassified VTC environments in accordance with applicable security requirements and procedures.
- Support unified communications and collaboration platforms, including Microsoft Teams, Webex, Zoom, Google Meet, and similar technologies.
- Perform pre-meeting checks and validate room, audio, video, connectivity, and presentation capabilities before scheduled events.
- Troubleshoot VTC, AV, endpoint, connectivity, and collaboration-platform issues; coordinate with network, infrastructure, service desk, or other technical teams when needed.
- Assist with conference-room reservations, room configurations, and AV/IT hardware and software management.
- Provide professional, discreet, and responsive technical support to senior leaders, VIP users, and mission-critical staff.
- Monitor scheduled events and proactively identify potential technical or operational issues.
- Document technical issues, resolutions, configurations, and recurring problems as appropriate.
- Collaborate with VTC, AV, infrastructure, network, and customer-support personnel.
- Provide after-hours or weekend support for scheduled events or escalations when required.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Three weeks of paid annual leave that increases with tenure.
- Life insurance and disability coverage.
- Transit and commuting benefits.
- Professional development and paid training opportunities.
- Performance-based incentives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
