End User and Systems (AV/VTC) Technician

CACI International•Arlington, VA

1d•$70,800 - $148,600

About The Position

The End User and Systems (AV/VTC) Technician provides remote and in-person audio-video and video-conferencing support to end users at multiple facilities. The role supports unclassified equipment, including equipment located in classified spaces, and provides installation, troubleshooting, break/fix, preventative maintenance, and remedial maintenance for audiovisual systems nationwide. Travel may be required up to 50% of the time. The technician manages and maintains multimedia streaming systems, video-conferencing equipment, collaboration platforms, and network-connected AV devices. The position supports conference rooms, training facilities, command centers, and event spaces, including in-person, hybrid, VIP, and other high-visibility events. Responsibilities also include keeping service records and asset inventories, coordinating warranty and vendor support, and ensuring systems meet organizational standards, security requirements, and configuration baselines.

Requirements

Top Secret/SCI clearance is required.
Ability to obtain and maintain EOD Suitability Clearance.
Typically, a university degree (BA/BS) and at least 6 years of related work experience, or 16 total years of relevant work experience.
Background supporting Windows 11, Microsoft 365/O365 products, Active Directory, MDM solutions, and audiovisual systems.
Previous experience using ITSM tools for ticket tracking.
Strong troubleshooting knowledge of audio signal flow and video distribution technologies.
Ability to travel up to 50% to support customer locations nationwide.
Ability to transport and set up AV equipment as needed.

Nice To Haves

Familiarity with ServiceNow.
Experience supporting senior organizational staff, such as VIPs.

Responsibilities

Manage and maintain multimedia streaming systems and video-conferencing equipment, from desktop devices to integrated audiovisual systems.
Configure and maintain collaboration tools and streaming software, including Microsoft Teams, Microsoft Town Hall, and Cisco Webex.
Recommend collaboration tools, video-streaming software, technologies, and process improvements.
Design and implement hardware and software configurations for video teleconferencing, telecommunications, and multimedia equipment.
Identify, isolate, and classify network faults manually or using network-management tools.
Set up audiovisual equipment for in-person and hybrid events and provide user training and support.
Document network faults and their resolution in customer help-desk ticketing software, and track incidents through completion.
Troubleshoot and test audiovisual equipment and technologies, including displays, cameras, microphones, projection systems, integrated AV systems, and streaming technologies.
Respond to customer issues received by email or phone and through monitoring tools, covering videoconferencing endpoints, infrastructure, integrated AV systems, and networks.
Open, update, and close incident cases in a timely manner.
Test, configure, and troubleshoot IP networks supporting videoconferencing and AV equipment.
Coordinate and schedule equipment and software testing and pre-checks for VIP and high-visibility events.
Plan and prioritize workload to complete objectives and tickets on time, and work independently to identify efficiencies.
Install, configure, and maintain AV equipment, including displays, digital signage, microphones, speakers, DSPs, cameras, and control systems.
Perform quarterly scheduled preventative and remedial maintenance on audiovisual systems and conferencing equipment at locations across multiple regions nationwide.
Maintain accurate maintenance records, asset inventories, and service documentation.
Verify proper operation of Microsoft Teams Rooms, collaboration platforms, and network-connected AV devices.
Coordinate warranty repairs, vendor support, and replacement of end-of-life equipment.
Develop and follow preventative-maintenance schedules for conference rooms, training facilities, command centers, and event spaces.
Ensure AV systems comply with organizational standards, security requirements, and configuration baselines.
Travel up to 50% to support preventive and remedial maintenance at customer locations.