End User and Systems (AV/VTC) Technician

CACI International•Arlington, VA

2d•$70,800 - $148,600

About The Position

The End User and Systems (AV/VTC) Technician provides audio-video and video conferencing support to end users across multiple support facilities. The role delivers professional, high-quality customer service through remote and in-person assistance with equipment installations and break/fix incidents. The technician supports unclassified equipment, some of which is located in classified spaces, and performs quarterly preventive and remedial maintenance on audio-video systems across multiple regions nationwide. Travel of up to 50% is required. The technician manages, configures, installs, maintains, tests, and troubleshoots multimedia streaming systems, video conferencing equipment, integrated audiovisual systems, collaboration platforms, and associated IP networks. The role also supports in-person and hybrid events, provides user training, coordinates equipment checks ahead of VIP and high-visibility events, documents service activity, and helps ensure systems meet organizational standards, security requirements, and configuration baselines.

Requirements

Top Secret/SCI clearance required.
Ability to obtain and maintain EOD Suitability Clearance.
Typically, a university degree (BA/BS) or equivalent experience and at least 6 years of related work experience, or 12 total years of related experience.
Experience supporting Windows 11, O365 products, Active Directory, MDM solutions, and AV.
Previous experience using ITSM tools for ticket tracking.
Strong troubleshooting skills in audio signal flow and video distribution technologies.
Ability to travel up to 50% to support customer locations nationwide.
Ability to transport and set up AV equipment as needed.

Nice To Haves

Familiarity with ServiceNow.
Experience supporting senior organizational staff, such as VIPs.

Responsibilities

Manage and maintain multimedia streaming systems and video conferencing equipment, from desktop systems to complex integrated audiovisual systems.
Configure and maintain collaboration tools and audio/video streaming software, including Microsoft Teams, Microsoft Town Hall, and Cisco Webex.
Provide recommendations and expertise on collaboration tools and video streaming software.
Design and implement hardware and software configurations for video teleconferencing, telecommunications, and multimedia equipment.
Identify, isolate, and classify network faults, using manual methods or available network management tools.
Set up audio/video for in-person and hybrid events and provide user training and support.
Document network fault identification and resolution in help desk ticketing software and track issues through completion.
Troubleshoot and test video conferencing and audiovisual equipment, including multimedia, projection systems, displays, cameras, microphones, integrated AV systems, and streaming technologies.
Respond to customer issues received by email, phone, or monitoring tools involving videoconferencing endpoints, infrastructure, integrated AV systems, and networks.
Open, update, and close incident cases in a timely manner.
Test, configure, and troubleshoot IP networks supporting videoconferencing and AV equipment.
Coordinate and schedule equipment and software testing and pre-checks for VIP and high-visibility events.
Recommend customer service and IT process improvements, researching and recommending technologies and procedures.
Plan and prioritize workload to meet objectives and ticket deadlines; work independently and identify opportunities for greater efficiency.
Install, configure, and maintain AV equipment, including displays, digital signage, microphones, speakers, DSPs, cameras, and control systems.
Perform quarterly scheduled preventive and remedial maintenance on nationwide audiovisual systems and equipment across multiple regions.
Maintain accurate maintenance records, asset inventories, and service documentation.
Verify operation of Microsoft Teams Rooms, collaboration platforms, and network-connected AV devices.
Coordinate warranty repairs, vendor support, and replacement of end-of-life equipment.
Develop and follow preventive maintenance schedules for conference rooms, training facilities, command centers, and event spaces.
Ensure AV systems comply with organizational standards, security requirements, and configuration baselines.
Travel up to 50% to perform preventive and remedial maintenance at customer locations in multiple regions.