Senior AV Support Services Engineer

Diversified•Irvine, CA

2d•$135,200 - $156,000•Onsite

About The Position

The Senior Support Services Engineer supports enterprise audiovisual and unified communications initiatives, with primary responsibility for video conferencing enablement, conference-room AV/VC refresh projects, AV hardware firmware lifecycle management, and bi-annual preventive maintenance and remediation. The engineer works alongside the client’s AV Engineering team to deploy, configure, test, commission, upgrade, and maintain enterprise collaboration technologies, including Microsoft Teams Rooms, Cisco collaboration systems, Q-SYS, Crestron, and related AV technologies. The position requires strong hands-on enterprise AV engineering experience and the ability to independently execute assigned project and lifecycle workstreams while collaborating with engineers, AV integrators, manufacturers, and other technology teams. This is a hands-on AV engineering and project delivery role, not an AV support, meeting support, or event technician position. The role is onsite Monday through Friday for eight hours per day, typically from 8 a.m. to 5 p.m. Hours may be adjusted based on client needs. The engineer executes video conferencing enablement and room refresh projects; coordinates AV firmware and software updates; conducts preventive maintenance, audits, and remediation; uses telemetry and analytics to improve room reliability; and contributes to engineering standards, documentation, and repeatable solutions. The role requires a high school diploma or GED. A bachelor’s degree is preferred. Candidates must be able to meet the listed physical demands, pass a background screen and drug test, and reliably arrive at the designated start time. Diversified describes its work environment as collaborative and flexible and offers competitive compensation and a comprehensive benefits package.

Requirements

High school diploma or GED.
At least 5 years of enterprise AV/UC engineering, integration, or deployment experience.
Strong hands-on experience with video conferencing deployments and conference-room AV/VC refresh projects.
Experience with Microsoft Teams Rooms and/or Cisco collaboration environments.
Strong knowledge of AV signal flow, room systems, commissioning, and troubleshooting.
Experience with Q-SYS, Biamp, Crestron, or comparable DSP/control platforms.
Experience performing or coordinating AV firmware/software upgrades.
Experience with AV testing, commissioning, and UAT.
Experience working with AV integrators and technology manufacturers.
Ability to independently execute assigned technical work while collaborating with an AV Engineering team.
Strong technical documentation, communication, organization, and follow-through skills.
Ability to present well in client-facing work with high-level executives in high-pressure meeting situations.
Proactive approach to identifying issues, staying busy, and supporting onsite clients.
Must arrive at the designated start time; public-transit users are responsible for reliable transportation and should ensure backup transportation if necessary.
Ability to stand, kneel, and/or crouch for long periods.
Ability to work in high places and small, cramped places, as well as hot, humid, and cold environments.
Ability to properly use hand and power tools, ladders, and related safety equipment.
Ability to lift or maneuver up to 75 pounds and frequently bend, kneel, stand, and walk for extended periods.
Must pass a background screen and drug test.

Nice To Haves

Bachelor’s degree.
AVIXA CTS, CTS-I, or CTS-D certification.
Q-SYS or Crestron training or certification.
Microsoft Teams Rooms experience.
Cisco RoomOS / Control Hub experience.
Experience with large enterprise or multi-site AV/VC deployment and refresh programs.
Experience supporting digital signage or enterprise video solutions.

Responsibilities

Execute video conferencing enablement projects across client locations.
Configure, deploy, test, and commission enterprise AV/VC systems, including Microsoft Teams Rooms, Cisco collaboration devices, Zoom, and associated room technologies.
Validate room readiness, device configuration, audio/video performance, content sharing, control functionality, and connectivity.
Conduct User Acceptance Testing (UAT), document results, track issues, troubleshoot deployment and integration issues, and coordinate implementation and operational handoff with integrators, vendors, and internal teams.
Execute conference-room AV/VC refresh and lifecycle replacement projects; assess existing technology and identify equipment requiring replacement or upgrade.
Coordinate installation, configuration, testing, and commissioning with AV integrators and validate refreshed systems against established AV Engineering standards.
Perform AV signal-flow, functional, and end-to-end room testing; troubleshoot installation and commissioning issues; track punch-list remediation; and maintain project documentation through operational handoff.
Coordinate and execute firmware and software updates across enterprise AV/VC hardware, including pre-deployment testing, maintenance-window coordination, upgrades, post-update validation, troubleshooting, and maintenance of version, deployment, and exception records.
Coordinate and execute bi-annual preventive maintenance; audit results, identify failures and repair or replacement needs, coordinate remediation, validate completed work, and identify lifecycle or future refresh requirements.
Use platform telemetry and analytics to identify recurring issues, improve room reliability, and support proactive or automated diagnostics.
Participate in technology evaluations, proofs of concept, platform upgrades, release testing, documentation, and transitioning emerging capabilities into supported services.
Contribute to consistent engineering standards and repeatable solutions for the client’s workplace technology environment.
Work alongside AV Engineering team members on projects and technical workstreams, supporting implementation, testing, commissioning, troubleshooting, and technology evaluations.
Maintain technical, configuration, testing, and deployment documentation and collaborate with AV integrators, manufacturers, infrastructure teams, and onsite resources.

Benefits

Multiple medical plan options.
Company HSA and HRA contributions.
Dental coverage, including orthodontic benefits, and vision plans.
Company-paid basic life and AD&D insurance.
Short-term and long-term disability insurance.
Employee Assistance Program (EAP).
Three weeks of paid time off, plus company holidays and floating holidays.
401(k) with company match.
Paid maternity leave.
Healthcare and dependent care Flexible Spending Accounts (FSA).
Voluntary critical illness, hospital indemnity, accident, pet, homeowners and auto, supplemental life and AD&D, and legal services benefits.
Commuter benefits.