Network Support Engineer - Onsite
About The Position
The Network Support Engineer designs, implements, configures, manages, and supports enterprise LAN, WAN, WLAN, and SD-WAN environments. The role monitors network availability, performance, capacity, and connectivity; proactively identifies and resolves issues; and troubleshoots complex incidents involving connectivity, latency, packet loss, routing, switching, wireless, and application reachability. The engineer performs network device configuration changes, upgrades, firmware updates, lifecycle activities, backups, validation, and operational health checks. Responsibilities also include supporting wireless infrastructure and SD-WAN, collaborating with cross-functional teams, maintaining network documentation, and contributing to optimization, capacity planning, technology refresh, and infrastructure improvements. The role provides technical guidance to operations teams and stakeholders and may include on-call and production support activities as required.
Requirements
- 5–7 years of hands-on experience with enterprise LAN, WAN, WLAN, and SD-WAN environments.
- Strong knowledge of TCP/IP, routing, switching, subnetting, VLANs, trunking, and Layer 2/Layer 3 networking.
- Strong hands-on experience with routing protocols such as BGP and OSPF.
- Experience configuring and troubleshooting enterprise routers and switches.
- Experience supporting enterprise wireless networks, access points, and wireless controllers.
- Hands-on experience with SD-WAN technologies and troubleshooting.
- Strong understanding of DHCP, DNS, NAT, QoS, SNMP, NTP, and network connectivity concepts.
- Experience with network monitoring and troubleshooting tools.
- Ability to troubleshoot complex network performance and connectivity issues using tools such as ping, traceroute, packet captures, logs, and network monitoring platforms.
- Strong incident management, problem-solving, documentation, and communication skills.
- Bachelor’s degree in Computer Science, Information Technology, Electronics/Telecommunications, or a related field.
- Ability to independently handle network incidents, configuration changes, and operational support.
- Excellent communication and interpersonal skills.
Nice To Haves
- Experience with Cisco Catalyst, Cisco Nexus, Cisco Catalyst SD-WAN/Viptela, Cisco Wireless, or equivalent enterprise networking technologies.
- Familiarity with network monitoring platforms such as SolarWinds, Cisco Catalyst Center, ThousandEyes, LogicMonitor, or similar tools.
- Experience with Wireshark or equivalent packet-analysis tools.
- Familiarity with cloud networking concepts across Microsoft Azure or AWS.
- Knowledge of network automation using Python, Bash, Ansible, APIs, or similar technologies.
- Understanding of high-availability technologies such as HSRP, VRRP, vPC, port channels, and redundant network designs.
- Certifications such as CCNA, CCNP Enterprise, or equivalent networking certifications.
Responsibilities
- Design, implement, configure, and manage LAN, WAN, WLAN, and SD-WAN solutions.
- Monitor network availability, performance, capacity, and connectivity, proactively identifying and resolving issues.
- Configure and troubleshoot routers, switches, wireless infrastructure, and SD-WAN devices.
- Support routing and switching technologies, including BGP, OSPF, VLANs, STP, HSRP/VRRP, QoS, and static and dynamic routing.
- Troubleshoot complex network incidents involving connectivity, latency, packet loss, routing, switching, wireless, and application reachability.
- Perform network device configuration changes, upgrades, firmware updates, and lifecycle activities.
- Support wireless operations, including access points, wireless controllers, SSIDs, RF and connectivity issues, and client troubleshooting.
- Work with infrastructure, application, telecom, cloud, and field-support teams to resolve network-related issues.
- Perform network configuration backups, validation, and operational health checks.
- Support incident, problem, change, and service-request activities related to network infrastructure.
- Maintain network diagrams, device inventories, IP/VLAN information, configurations, SOPs, and troubleshooting procedures.
- Participate in network optimization, capacity planning, technology refresh, and infrastructure improvement initiatives.
- Provide technical guidance and support to operations teams and stakeholders.
- Participate in on-call and production support activities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
