Advanced Packaging Global Product Support Engineer

Applied Materials • Santa Clara, CA

1d • Onsite

About The Position

Applied Materials is hiring an Advanced Packaging Global Product Support Engineer to develop and support procedures, service methods, training, and product documentation for new products. The role works across engineering, manufacturing, quality and reliability, technical training, and AGS to resolve product and field issues and prepare products for installation and customer support. The position is based in Santa Clara, California, is full time, requires travel 20% of the time, and is eligible for relocation.

Requirements

• Experience in semiconductor equipment is required.
• Demonstrated conceptual and practical expertise in the role's discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with others.
• Ability to solve complex problems and evaluate multiple sources of information.
• Ability to explain difficult or sensitive information and build consensus.

Nice To Haves

• Experience with PVD and/or ETCH semiconductor systems.

Responsibilities

• Develop procedures and Best Known Methods (BKMs) for servicing new products.
• Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in the Applications lab.
• Resolve identified issues or work with Engineering to address them.
• Work with Manufacturing to develop procedures and participate in New Product final testing when required.
• Partner with the Quality & Reliability group to review and address top field issues.
• Participate in or own the CAPA process.
• Conduct or facilitate Failure Analysis when needed.
• Develop and document procedures to install, start up, retrofit, and maintain products, including Technical Product Manuals.
• Develop procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as required.
• Collect process and qualification data to create product BKMs.
• Develop initial training packages for new products and work with Global Technical Training to develop training classes.
• Train Customer Engineers, Process Engineers, and Technical Product Support personnel assigned to customers receiving ELS shipments before shipment.
• Identify new parts that need to be stocked by AGS and work with AGS to ensure they are stocked in the correct locations.

Benefits

• Comprehensive benefits package.
• May be eligible for participation in a bonus program.
• May be eligible for a stock award program.
• Supportive work culture that encourages learning, development, and career growth.
• Programs and support for employee health, wellbeing, and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed