Advanced Packaging Global Product Support Engineer

Applied Materials•Santa Clara, CA

2d•$124,000 - $171,000

About The Position

Applied Materials is seeking an Advanced Packaging Global Product Support Engineer to support new product service readiness and global customer support. The role develops service procedures, Best Known Methods (BKMs), technical product documentation, training materials, and troubleshooting resources for new products. It also supports product build and test activities, works with Engineering and Manufacturing to resolve issues, and collaborates with Quality & Reliability on field issues and corrective actions. The position works with Customer Engineering, Process Engineering, Technical Product Support, Global Technical Training, and AGS to prepare customers and service teams for new product shipments, ensure required parts are stocked, and establish installation, retrofit, and maintenance processes. Semiconductor equipment experience is required; experience with PVD and/or ETCH systems is preferred. The role is full-time and regular, based in Santa Clara, California, with travel approximately 20% of the time. Relocation is eligible. The stated salary range is $124,000 to $171,000. Compensation may also include bonus and stock awards, as applicable.

Requirements

Experience in semiconductor equipment is required.
Demonstrates conceptual and practical expertise in the role's discipline and basic knowledge of related disciplines.
Knowledge of best practices and how the role's area integrates with other areas; awareness of competitors and market differentiators.
Able to act as a resource for less-experienced colleagues and may lead small projects with manageable risks and resource requirements.
Able to solve complex problems, consider new perspectives on existing solutions, and exercise judgment using multiple sources of information.
Able to explain difficult or sensitive information and work to build consensus.

Nice To Haves

Experience with PVD and/or ETCH semiconductor systems.

Responsibilities

Develop procedures and Best Known Methods (BKMs) for servicing new products and contribute to the FMECA process.
Participate in or own first-chamber Build & Test in the Applications lab; resolve issues or work with Engineering to address them.
Work with Manufacturing to develop procedures and participate in new-product final testing when required.
Partner with Quality & Reliability to review and address top field issues; participate in or own the CAPA process and conduct or facilitate failure analysis when needed.
Develop and document procedures for product installation and startup, retrofit, and maintenance in Technical Product Manuals.
Develop procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as required.
Collect process and qualification data to create product BKMs.
Develop initial training packages for new products and work with Global Technical Training to develop training classes.
Train Customer Engineers, Process Engineers, and Technical Product Support staff assigned to customers receiving ELS shipments before shipping.
Identify new parts that need to be stocked by AGS and work with AGS to ensure the parts are stocked in the correct locations.