Global Product Support Engineer III

Applied Materials • Kalispell, MT

2d

About The Position

Applied Materials is hiring a Global Product Support Engineer to develop and publish maintenance strategies for new products, troubleshoot field issues, and help ensure successful new product rollouts. The role uses project management skills, mechanical aptitude, and data analysis techniques and is based in Kalispell, Montana, with 20% travel required.

Requirements

• Bachelor’s degree in Materials, Manufacturing, Mechanical, Chemical, or Electrical Engineering, or a related field.
• Five years of experience in an engineering or technical field.
• Ability to travel 20% of the time.

Nice To Haves

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust.
• Hands-on hardware troubleshooting and maintenance experience, including electrical, software, chemical, and mechanical systems.
• Experience leading small teams and an interest in people management.
• Ability to manage multiple projects simultaneously and prioritize effectively according to business requirements.
• Good judgment based on analysis of multiple sources of information.
• Ability to communicate difficult or sensitive information and work toward consensus.
• Creative and analytical problem-solving ability.
• Flexible and adaptable mindset.
• Ability to thrive in a results-driven culture.

Responsibilities

• Participate in laboratory and field installation of new products.
• Work with Manufacturing to develop procedures and participate in new-product final testing when required.
• Develop procedures and Best Known Methods (BKMs) for servicing new products.
• Drive resolution of key issues with Engineering.
• Participate in beta-site test plans and reporting.
• Partner with the Quality & Reliability group to review and address top field issues.
• Contribute to new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as needed.
• Identify new parts that need to be stocked by AGS and work with AGS to ensure parts are stocked in the correct locations.
• Communicate work output through presentations, reports, and verbal updates to stakeholders.

Benefits

• Comprehensive benefits package.
• Candidates may be eligible for participation in a bonus program and a stock award program, as applicable.
• Relocation assistance is available to eligible candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level