Senior CS Technical Support Engineer

ASML • San Diego, CA

1d

About The Position

ASML’s San Diego-based Cymer division develops deep ultraviolet (DUV) light sources. The Senior CS Technical Support Engineer provides technical support for Cymer laser products in Integrator and Chipmaker Operations through the Cymer Global Support Center (GSC). The GSC supports escalations and technical issues in collaboration with account teams, program engineering, and Cymer field service personnel.

The role varies with the maturity of each system and includes supporting New Product Introduction (NPI), preparing field engineers with procedures, tools, diagnostics, and training, and helping service Cymer light sources at customer sites. The engineer supports local Cymer engineers in diagnosing and repairing DUV light sources, assists with recurring field issues and improvements, develops and maintains troubleshooting resources and service procedures, and supports field training and tool releases.

The role requires approximately 20% travel based on business needs, rotational weekend 12-hour on-call shifts, and the ability to work in customer clean-room production environments and laboratory settings as needed. The listed base annual salary range is $99,938–$146,575.

Requirements

• A bachelor’s degree in a technical field with semiconductor-equipment experience, or equivalent experience diagnosing, troubleshooting, and providing customer service for electronic systems.
• A minimum of 2–3 years of relevant work experience.
• Excellent customer-service skills and an advanced understanding of customer relationship building.
• Ability to perform system-performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans for field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize process gaps and drive solutions.
• Ability to work under strict deadlines.
• Ability to travel approximately 20% based on business needs and participate in rotational weekend 12-hour on-call shifts.
• Ability to work in customer clean-room production environments and laboratory settings as needed.
• Ability to perform the stated routine physical activities, with occasional campus movement and lifting or moving up to 35 pounds.

Nice To Haves

• Strong background in electronics, software, mechanical engineering, or optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines such as FAST, and data-visualization tools such as Spotfire and Grafana.
• Thorough knowledge of design methodologies and basic knowledge of design-engineering tools for statistical analysis and graphical reporting.

Responsibilities

• Provide technical support to local Cymer engineers, using laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
• Respond to field issues through established escalation and service-management processes when first- and second-line support cannot isolate and repair malfunctioning equipment.
• Identify and report design, reliability, and maintenance issues to the engineering team.
• Help resolve structural problems and implement solutions to prevent recurring field issues.
• Support NPI rollout in the field by developing procedures, training local teams, developing diagnostics, testing and integrating tools, and providing on-site support during introductions.
• Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Serve as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop the Guided Diagnostic Solutions troubleshooting-guideline database.
• Develop, update, and validate service and troubleshooting procedures for the installed base.
• Develop and deliver advanced FTSE training as needed.
• Administer development, testing, and release of Field Tools through standard processes and procedures.

Benefits

• Medical insurance for employees and their families.
• Dental insurance for employees and their families.
• Vision insurance for employees and their families.
• Basic life insurance for employees and their families.
• Participation in the Company’s 401(k) plan.
• Eight hours of vacation leave every month.
• Thirteen paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior