Senior Technical Support Engineer

Microsoft • Irving, TX

2d

About The Position

Within Microsoft’s Customer Service & Support (CSS) organization, the Senior Technical Support Engineer owns, investigates, troubleshoots, and resolves complex customer technical issues. The role advises customers and collaborates within and across teams, using troubleshooting tools and practices. It offers the opportunity to strengthen problem-solving, collaboration, research, and technical skills while supporting Microsoft’s mission to empower every person and organization to achieve more.

The engineer builds communities with peer delivery roles and shares expertise through readiness programs, technical coaching, and mentoring. They continue to develop technical and professional proficiency through training and readiness activities. The role also works with Microsoft Engineering and Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools that improve Microsoft products.

This position requires the ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The typical U.S. base pay range is $86,100–$169,800 per year, with a range of $113,300–$187,400 per year for specified locations in the San Francisco Bay Area and New York City metropolitan area. Certain roles may be eligible for benefits and other compensation. Applications are accepted on an ongoing basis until the position is filled, and the posting will remain open for at least five days.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field and 3+ years of technical support, technical consulting, or information technology experience; or 5+ years of such experience; or equivalent experience.
• Hands-on technical experience with at least one of Azure AI Foundry, Azure Machine Learning, Azure OpenAI, or Azure Cognitive Services/Azure AI Services.
• Demonstrated experience deploying, configuring, troubleshooting, or supporting AI/ML solutions in Microsoft Azure environments.
• Working knowledge of cloud architecture, REST APIs, authentication and authorization, networking, and application integration concepts.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Ability to collaborate effectively with engineering, product, and support teams and drive complex technical issues through resolution.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

• Own, investigate, troubleshoot, and resolve complex customer technical issues, advising customers and collaborating within and across teams.
• Use troubleshooting tools and practices to address customer issues.
• Build communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring.
• Develop technical and professional proficiency through training and readiness to resolve complex customer issues.
• Work with Microsoft Engineering and Supportability teams to investigate potential product defects.
• Help develop automation techniques and diagnostic tools that drive Microsoft product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior