Senior Technical Support Engineer

Microsoft • Irving, TX

3d • $86,100 - $187,400

About The Position

Within Microsoft’s Customer Service & Support organization, the Senior Technical Support Engineer owns, troubleshoots, and resolves complex customer technical issues. The role advises customers and collaborates across teams, using troubleshooting tools and practices to deliver a seamless support experience and help customers realize more value from Microsoft products. The engineer also builds technical proficiency, shares knowledge through coaching and mentoring, and works with Microsoft Engineering and Supportability teams to investigate potential product defects and develop automation and diagnostic tools that improve Microsoft products.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field and at least 3 years of technical support, technical consulting, or information technology experience; or at least 5 years of such experience; or equivalent experience.
• Hands-on technical experience with at least one of Azure AI Foundry, Azure Machine Learning, Azure OpenAI, or Azure Cognitive Services / Azure AI Services, including deploying, configuring, troubleshooting, or supporting AI/ML solutions in Microsoft Azure environments.
• Working knowledge of cloud architecture, REST APIs, authentication and authorization, networking, and application integration concepts.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Ability to collaborate effectively with engineering, product, and support teams and drive complex technical issues through resolution.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

• Own, investigate, and resolve complex customer technical issues, advising customers and collaborating within and across teams using troubleshooting tools and practices.
• Build communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring.
• Deepen technical and professional proficiency through training and readiness to resolve complex customer issues.
• Work with Microsoft Engineering and Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools that drive product improvements.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior