Senior Strategic Technical Support Engineer

SAS•Columbia, SC

About The Position

The Global Technical Support Team is seeking a Senior Strategic Technical Support Engineer to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. The position combines SAS expertise with Medicaid domain knowledge to optimize solution usage, guide strategic expansion, and resolve complex production challenges. The role applies Medicaid policy, program, and data expertise to analytical use cases such as population health management, program integrity, quality measurement, and health equity analysis. It includes building trusted relationships with Medicaid stakeholders, supporting SAS analytical and reporting solutions in multi-tier enterprise environments, and providing consultative guidance tailored to mature customer needs. The engineer also develops documentation and learning experiences, supports organizational change, mentors peers, evaluates solution use against evolving requirements, and advises on new initiatives and solution opportunities. The position collaborates with government technical support, customer success, SAS support, R&D, cloud/hosting, sales, and delivery teams. It leads or supports complex troubleshooting, root-cause analysis, remediation, and cross-functional efforts to improve customer outcomes. Regular onsite engagement in Columbia, South Carolina, is required, with travel to the site two to four times per month.

Requirements

Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.
At least 8 years of experience supporting enterprise analytics platforms or complex data-driven solutions.
At least 5 years of hands-on experience with SAS software supporting healthcare analytics and reporting.
Experience working with State Medicaid programs in population health, program integrity, quality measurement, or health equity analysis.
Strong knowledge of SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.
Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
Strong communication and presentation skills for technical and non-technical audiences.
Ability to manage multiple priorities and high-pressure situations.
Willingness to travel onsite to Columbia, South Carolina, two to four times per month.
Ability to communicate clearly and concisely, listen actively, and help audiences understand and retain information.
Ability to identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.
Ability to influence others and gain acceptance of ideas and commitment to actions.
Ability to think analytically and effectively communicate issues and solutions.
Ability to work independently and as part of a team.
Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice To Haves

Graduate degree in Public Health, Health Policy, Analytics, or a related discipline.
Experience supporting state government initiatives, including cross-agency collaboration, governance models, and federal funding processes such as APDs.

Responsibilities

Apply expertise in Medicaid policy, programs, and data to support population health management, program integrity, quality measurement, and health equity analysis.
Establish and maintain trusted advisor relationships with Medicaid program leadership, technical teams, and end users.
Provide advanced technical support for SAS analytical, reporting, and data-driven solutions across multi-tier enterprise environments.
Advise customers on effective SAS usage and tailor recommendations to complex, mature use cases.
Develop documentation and learning experiences that improve business and technical stakeholders’ understanding of data, analytics, and reporting.
Partner with SAS Customer Success to develop training materials and custom learning sessions, and establish communities of practice.
Support organizational change related to new analytic capabilities, data products, and reporting solutions.
Mentor technical peers and analytic resources, promoting standardized practices and ongoing capability development.
Evaluate solution usage against changing business and regulatory requirements and recommend enhancements to maximize value and adoption.
Collaborate with the Government Technical Support Team to provide Level 2 and Level 3 support as needed.
Advise on resource needs, work sequencing, and time and cost considerations for new initiatives from a production-support perspective.
Lead or support complex troubleshooting, root-cause analysis, and remediation for production issues, performance challenges, and data integrity concerns.
Coordinate with SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes.
Identify, define, and help scope new solution opportunities while ensuring alignment with existing production environments.
Communicate technical findings as clear business impacts and recommendations to stakeholders at all levels.
Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
Participate in regular onsite engagement in Columbia, South Carolina.
Document, communicate, and ensure quality plans are measurable and globally accessible.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
Medical plan options include a PPO with a low annual deductible and copays, and an HDHP combined with a health savings account with an employer contribution.
Free onsite health care center for employees and family members enrolled in the PPO plan.
Pharmacy with prescription shipping at no additional charge.
Industry-leading 401(k) plan.
Tuition Assistance Program and development programs and resources.
Vacation time and a variety of paid holidays.
U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off.
Parental leave.
Unlimited paid sick days.
Childcare benefits for full-time employees.