Senior Strategic Technical Support Engineer

SAS•Columbia, SC

About The Position

The Global Technical Support Team is seeking a Senior Strategic Technical Support Engineer focused on Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. The role combines SAS expertise with Medicaid domain knowledge to optimize solution use, guide strategic expansion, and resolve complex production challenges. The engineer supports Medicaid analytical use cases such as population health management, program integrity, quality measurement, and health equity analysis. The role builds trusted relationships with Medicaid stakeholders, advises on effective use of SAS in mature and complex customer environments, and develops documentation, training, and communities of practice to improve understanding and knowledge sharing. It also supports organizational change tied to new analytic capabilities, data products, and reporting solutions, and mentors technical peers and analytic resources. The position evaluates solution usage against changing business and regulatory requirements, recommends enhancements, and collaborates with the Government Technical Support Team on Level 2/Level 3 support. It contributes to planning new initiatives, leads or supports complex troubleshooting and root-cause analysis, and coordinates with SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional issues. The role also identifies and scopes solution opportunities, communicates technical findings in terms of business impact, and stays current on SAS technologies and Medicaid policy trends. Regular onsite engagement in Columbia, South Carolina is expected; travel there is specified as 2–4 times per month. The role may be remote or hybrid, with a location preference for Columbia, SC or the Southeast U.S.

Requirements

Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.
At least 8 years of experience supporting enterprise analytics platforms or complex data-driven solutions.
At least 5 years of hands-on experience with SAS software supporting healthcare analytics and reporting.
Experience working with State Medicaid programs supporting population health, program integrity, quality measurement, or health equity analysis.
Strong knowledge of SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.
Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
Strong communication and presentation skills with technical and non-technical audiences.
Ability to manage multiple priorities and high-pressure situations.
Willingness to travel onsite to Columbia, SC 2–4 times per month.
Ability to think analytically and communicate issues and solutions effectively.
Ability to work independently and as part of a team.
Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice To Haves

Graduate degree in Public Health, Health Policy, Analytics, or a related discipline.
Experience supporting state government initiatives, including cross-agency collaboration, governance models, and federal funding processes such as APDs.

Responsibilities

Apply Medicaid policy, program, and data expertise to support analytical use cases, including population health management, program integrity, quality measurement, and health equity analysis.
Establish and maintain trusted advisor relationships with Medicaid program leadership, technical teams, and end users.
Provide advanced technical support for SAS analytical, reporting, and data-driven solutions across multi-tier enterprise environments.
Provide consultative guidance on effective SAS use and tailor recommendations to complex, mature customer use cases.
Develop targeted documentation and learning experiences for business and technical stakeholders.
Partner with SAS Customer Success to develop training materials and custom learning sessions, and establish communities of practice.
Support organizational change related to new analytic capabilities, data products, and reporting solutions.
Mentor technical peers and analytic resources, promoting standardized practices and continuous capability development.
Evaluate solution usage against evolving business and regulatory requirements and recommend enhancements to maximize value and adoption.
Collaborate with the Government Technical Support Team to provide Level 2/Level 3 support as needed.
Advise on resource needs, work sequencing, and time and cost considerations when planning and executing initiatives from a production support perspective.
Lead or support complex troubleshooting, root-cause analysis, and remediation for production issues, performance challenges, and data integrity concerns.
Coordinate with SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes.
Identify, define, and assist with scoping new solution opportunities while ensuring alignment with production environments.
Translate technical findings into clear business impacts and recommendations for stakeholders at all levels.
Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
Participate in regular onsite engagement in Columbia, South Carolina.
Document, communicate, and make quality plans measurable and globally accessible.
Embrace curiosity, passion, authenticity, and accountability.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
PPO medical plan option with a low annual deductible and copays.
HDHP medical plan option combined with a health savings account that includes a SAS contribution.
Onsite health care center at headquarters, free to employees and family members enrolled in the PPO plan.
Pharmacy at headquarters; prescriptions can be shipped at no additional charge to employees who are not local to headquarters.
Industry-leading 401(k) plan.
Tuition Assistance Program and programs and resources to support employee development.
Vacation time and a variety of paid holidays, including a U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off.
Parental leave.
Unlimited paid sick days.
Childcare benefits for all full-time employees.