Senior Strategic Technical Support Engineer

SAS•Columbia, SC

About The Position

The Global Technical Support Team is seeking a Senior Strategic Technical Support Engineer–Medicaid to provide advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. The role combines SAS expertise with Medicaid domain knowledge to optimize solution usage, guide strategic expansion, and resolve complex production challenges. The engineer supports analytical use cases such as population health management, program integrity, quality measurement, and health equity analysis. They build trusted relationships with Medicaid stakeholders; provide advanced support across multi-tier enterprise environments; advise customers on effective SAS use; and develop documentation, training, and communities of practice. The role also supports organizational change, mentors peers, evaluates solution usage, contributes to initiative planning, and leads or supports troubleshooting and root-cause analysis. The engineer coordinates with SAS support, R&D, cloud and hosting, sales, delivery, and government technical support teams to resolve issues and improve outcomes. They help scope new solution opportunities, communicate technical findings in terms of business impact, and stay current on SAS technologies and Medicaid policy. Regular onsite engagement in Columbia, South Carolina is required, with travel expected 2–4 times per month. The position may be remote or hybrid, with a location preference for Columbia, SC or the Southeast U.S.

Requirements

Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.
At least 8 years of experience supporting enterprise analytics platforms or complex data-driven solutions.
At least 5 years of hands-on experience with SAS software supporting healthcare analytics and reporting.
Experience working with State Medicaid programs on population health, program integrity, quality measurement, or health equity analysis.
Strong knowledge of SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.
Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
Strong communication and presentation skills with technical and non-technical audiences.
Ability to manage multiple priorities and high-pressure situations.
Willingness to travel onsite to Columbia, SC 2–4 times per month.
Ability to think analytically and communicate issues and solutions effectively.
Ability to work independently and as part of a team.
Skills in clear, concise communication and active listening.
Decision-making skills, including gathering, analyzing, and interpreting quantitative and qualitative information.
Ability to influence and gain acceptance of ideas and commitment to actions supporting work outcomes.

Nice To Haves

Graduate degree in Public Health, Health Policy, Analytics, or a related discipline.
Experience supporting state government initiatives, including cross-agency collaboration, governance models, and federal funding processes such as APDs.

Responsibilities

Apply expertise in Medicaid policy, programs, and data to support population health management, program integrity, quality measurement, and health equity analytics.
Establish and maintain trusted advisor relationships with Medicaid program leaders, technical teams, and end users.
Provide advanced technical support for SAS analytical, reporting, and data-driven solutions in multi-tier enterprise environments.
Provide consultative guidance on effective SAS use for complex, mature customer use cases.
Develop documentation and learning experiences to improve stakeholders’ understanding of data, analytics, and reporting.
Partner with SAS Customer Success to create training materials and custom learning sessions, and establish communities of practice.
Support organizational change related to new analytic capabilities, data products, and reporting solutions.
Mentor technical peers and analytic resources, promoting standardized practices and continuous capability development.
Evaluate solution usage against evolving business and regulatory requirements and recommend enhancements to maximize value and adoption.
Collaborate with the Government Technical Support Team to provide Level 2 and Level 3 support as needed.
Advise on resource needs, work sequencing, and time and cost considerations when planning and executing initiatives from a production-support perspective.
Lead or support complex troubleshooting, root-cause analysis, and remediation for production issues, performance challenges, and data integrity concerns.
Coordinate across SAS support, R&D, cloud and hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes.
Identify, define, and assist in scoping new solution opportunities while aligning them with existing production environments.
Communicate technical findings as clear business impacts and recommendations to stakeholders at all levels.
Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
Participate in regular onsite engagement in Columbia, SC.
Document, communicate, and ensure quality plans are measurable and globally accessible.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
PPO medical plan option with a low annual deductible and copays.
HDHP option paired with a health savings account and a contribution from SAS.
Free onsite health care center for employees and family members enrolled in the PPO plan; pharmacy services can ship prescriptions at no additional charge.
Industry-leading 401(k) plan.
Tuition Assistance Program and programs and resources to support professional development.
Vacation time and a variety of paid holidays, including a U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off.
Parental leave.
Unlimited paid sick days.
Childcare benefits for full-time employees.