Senior CS Technical Support Engineer
About The Position
The Senior CS Technical Support Engineer delivers technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center provides engineering support for escalations and technical issues, working with account teams, program engineering, and Cymer field service personnel. The role’s responsibilities vary with system maturity and include supporting New Product Introduction (NPI) and ensuring field engineers have appropriate procedures, tools, diagnostics, and training to service Cymer light sources at customer sites. The position supports local Cymer engineers in diagnosing, troubleshooting, and repairing DUV light sources; responds to field issues that could not be resolved through first- or second-line support; identifies and reports design, reliability, and maintenance issues; and helps resolve structural problems and prevent recurrence. It also supports NPI field rollout through procedure and diagnostic development, training, tool testing and integration, and on-site support. Additional work includes developing and validating troubleshooting resources and service procedures, delivering advanced FTSE training, collaborating on technical field documentation, supporting continuous improvement, and administering the development, testing, and release of field tools. The role requires approximately 20% travel, rotational weekend 12-hour on-call shifts, and work in customer clean-room production environments and laboratories as needed. It involves routine movement and physical activities, including occasional lifting or moving of up to 35 pounds, and working under strict deadlines. The listed base annual salary range is $99,938–$146,575. Benefits include medical, dental, vision, and basic life insurance; participation in the 401(k) plan; eight hours of vacation leave per month; and 13 paid holidays.
Requirements
- Bachelor of Science in a technical field with experience in semiconductor equipment, or equivalent experience diagnosing and troubleshooting electronic systems and providing customer service.
- At least 2–3 years of relevant work experience.
- Excellent customer service skills and advanced understanding of customer relationship building.
- Ability to analyze system-performance data using analytical tools for troubleshooting and technical problem solving.
- Ability to interpret complex technical instructions and develop action plans for field teams.
- Proficiency in spoken and written English.
- Excellent written and verbal communication skills.
- Ability to recognize process gaps and drive solutions.
- Ability to work under strict deadlines.
- Ability to work in customer clean-room production environments and laboratory settings as needed.
- Ability to meet the physical demands described, including occasional lifting or moving of up to 35 pounds.
Nice To Haves
- Strong background in electronics, software, mechanical engineering, and optics.
- Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
- Experience with SQL, LabVIEW, scripting engines such as FAST, and data visualization tools such as Spotfire and Grafana.
- Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.
Responsibilities
- Provide technical support to local Cymer engineers by applying laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
- Respond to field issues through established escalation and service-management processes when first- and second-line support cannot isolate and repair malfunctioning equipment.
- Identify and report design, reliability, and maintenance issues to the engineering team.
- Help resolve structural problems and implement solutions to prevent recurring field issues.
- Support NPI rollout to the field by developing procedures and diagnostics, training local teams, testing and integrating tools, and providing on-site support during introduction.
- Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
- Serve as a liaison for field requests and Continuous Improvement Projects (CIP).
- Update and develop Guided Diagnostic Solutions in the troubleshooting guideline database.
- Develop, validate, and update service and troubleshooting procedures for the install base.
- Develop and deliver advanced FTSE training as needed.
- Administer development, testing, and release of Field Tools through standard processes and procedures.
Benefits
- Medical insurance for employees and their families.
- Dental insurance for employees and their families.
- Vision insurance for employees and their families.
- Basic life insurance for employees and their families.
- 401(k) plan participation.
- Eight hours of vacation leave each month.
- 13 paid holidays throughout the calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
