Onsite Audio Visual Support Engineer

OfficePro•Miami, FL

1d•Onsite

About The Position

OfficePro, Inc. is seeking an experienced Audio Visual Technician to provide dedicated onsite support at a client site. The position supports C-suite executives and other end users with white-glove service, break/fix support, conference room technology, and meeting support. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. This is a full-time position with benefits, paid vacation, and paid time off. The technician sets up, tests, and monitors video teleconferencing (VTC) audio-visual conference rooms and their components; provides Tier 2 troubleshooting for conference room VTC equipment and software; supports Crestron control touch panels, video walls, Shure microphones, and unified communications platforms; and handles daily ad hoc AV requests for meetings and live-room support. The role also involves AV signal-flow knowledge, including DSP testing, and support for spaces using Biamp DSP, Crestron Flex Teams systems, and similar audio, video, control, and unified communications technologies.

Requirements

Experience as an audio-visual technician or in a comparable AV support role.
Experience with VTC conference room hardware and software.
Ability to troubleshoot Crestron control touch panels independently.
Ability to set up and troubleshoot video walls.
Ability to set up and troubleshoot Shure microphones, particularly Shure 910/920 models.
Previous experience testing and troubleshooting unified communications platforms such as Zoom, Microsoft Teams, Webex, or Google.
Familiarity with AV signal flow, including DSP testing.
Professional, white-glove approach to customer support.

Responsibilities

Provide dedicated onsite AV support and white-glove service to client end users, including C-suite executives.
Set up, test, and monitor VTC AV conference rooms and their components.
Troubleshoot conference room VTC equipment and software at Tier 2 level.
Independently troubleshoot Crestron control touch panels and related hardware and software.
Set up and troubleshoot video walls, including systems from Samsung, Barco, and NanoLumens.
Set up and troubleshoot Shure microphones, particularly Shure 910/920 models.
Test and troubleshoot unified communications platforms, including Zoom, Microsoft Teams, Webex, and Google.
Provide daily ad hoc AV meeting support, live-room support, and troubleshooting as requested.
Support and troubleshoot Biamp DSP for auto-mix meetings and large meeting rooms.
Support Shure wireless microphones, video walls, and Crestron Flex Teams systems as required.
Support other spaces with similar audio, video, control, and unified communications technologies.