Audio-Visual Support Engineer

Forte•Pleasanton, CA

About The Position

The Audiovisual Support Engineer is a senior-level role dedicated to a key enterprise customer. The engineer owns the design, implementation, configuration, and support of complex audiovisual systems, ensuring they integrate seamlessly with existing IT infrastructure. The role provides advanced technical support for events, meetings, and daily operations, handles escalations beyond the scope of Level 1 and Level 2 technicians, and leads AV projects and system optimization efforts. The engineer also mentors junior technicians and engineers, coordinates with IT and network teams and vendors, and maintains documentation and preventative maintenance practices. Other duties may be assigned as necessary.

Requirements

Expertise in AV control systems such as Crestron, Extron, or AMX, and programming knowledge.
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies such as Dante, AES67, and NDI.
Strong proficiency with digital signal processing, video routing, multi-room AV systems, and integration with IT networks.
Hands-on experience troubleshooting and repairing complex AV systems, including hardware failures, network conflicts, and system diagnostics.
Familiarity with cloud-based AV management and monitoring tools.
Strong project management skills and ability to lead projects from planning through execution.
Exceptional problem-solving abilities and analytical thinking.
Excellent communication skills, including the ability to explain technical concepts to non-technical users and executives.
Leadership and mentoring skills, with the ability to guide and develop junior staff.

Nice To Haves

Industry certifications such as CTS, CTS-I, CTS-D, CCNA, or similar.

Responsibilities

Design, implement, and configure AV systems for environments such as boardrooms, auditoriums, video conferencing suites, and training facilities.
Ensure AV systems integrate with existing IT systems and infrastructure.
Troubleshoot and resolve complex AV hardware, software, network connectivity, and interoperability issues.
Lead installation and configuration of video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
Oversee AV projects, including deployments, upgrades, and retrofits; manage timelines, budgets, resources, and stakeholder communication.
Collaborate with IT and network teams to ensure compatibility with firewalls, VPNs, and other network infrastructure.
Provide technical guidance, training, and mentorship to Level 1 and Level 2 AV support staff, and serve as the primary escalation point.
Evaluate and work with AV vendors and suppliers, manage equipment procurement, and oversee maintenance contracts.
Establish and execute preventative maintenance plans and use monitoring tools to detect and resolve potential issues.
Create and maintain documentation of AV designs, configurations, processes, and troubleshooting procedures.
Report on system performance, downtime, and upgrades.
Research and stay current with developments in AV technology, including AV-over-IP, cloud-based AV solutions, and next-generation hardware and software.