Audio-Visual Support Engineer

FORTÉ•Pleasanton, CA

2d•$110,000 - $125,000

About The Position

The Audiovisual Support Engineer is a senior-level role dedicated to a key enterprise customer. The engineer owns the design, implementation, and support of complex AV systems, ensuring they integrate seamlessly with existing infrastructure and providing advanced technical expertise. The role supports events, meetings, and daily operations; leads large-scale projects and AV system optimization; improves the user experience through cross-functional work; mentors junior technicians and engineers; and manages technical escalations. Responsibilities include designing and configuring AV systems for environments such as boardrooms, auditoriums, video conferencing suites, and training facilities; troubleshooting complex AV hardware, software, network, and interoperability issues; leading installation and configuration of AV equipment; overseeing deployments, upgrades, and retrofits; coordinating with IT and network teams; managing vendors and equipment procurement; establishing preventative maintenance and monitoring practices; maintaining technical documentation and performance reports; and staying current with AV technology developments. FORTÉ is a 100% employee-owned company with more than 50 years of experience. It offers a comprehensive benefits package, including healthcare coverage, retirement savings, employee ownership, learning support, and paid time off.

Requirements

Expertise in AV control systems such as Crestron, Extron, or AMX, and programming knowledge.
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies such as Dante, AES67, and NDI.
Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
Hands-on experience troubleshooting and repairing complex AV systems, including hardware failures, network conflicts, and AV system diagnostics.
Familiarity with cloud-based AV management and monitoring tools.
Strong project management skills and the ability to lead projects from planning through execution.
Exceptional problem-solving abilities and analytical thinking.
Excellent communication skills, including the ability to explain technical concepts to non-technical users and executives.
Leadership and mentoring skills, including the ability to guide and develop junior staff.

Nice To Haves

Industry certifications such as CTS, CTS-I, CTS-D, CCNA, or similar are highly preferred.

Responsibilities

Design, implement, and configure AV systems for environments such as boardrooms, auditoriums, video conferencing suites, and training facilities.
Ensure AV systems integrate with IT systems and existing infrastructure.
Troubleshoot and resolve complex AV hardware, software, network connectivity, and interoperability issues beyond the scope of Level 1 and Level 2 technicians.
Lead installation and configuration of video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
Oversee AV projects, including new deployments, upgrades, and retrofits; manage timelines, budgets, resources, and stakeholder communications.
Collaborate with IT and network teams to integrate AV systems with network environments, firewalls, VPNs, and other infrastructure.
Provide technical guidance, training, and mentorship to Level 1 and Level 2 AV Support Technicians and serve as the primary technical escalation point.
Evaluate and work with AV vendors and suppliers, manage equipment procurement, and oversee maintenance contracts.
Establish and execute preventative maintenance plans and use monitoring tools to identify potential issues early.
Create and maintain documentation of AV system designs, configurations, processes, and troubleshooting procedures.
Report on system performance, downtime, and upgrades.
Research and stay current with developments in AV technology, including AV-over-IP, cloud-based AV solutions, and next-generation hardware and software.
Perform other duties as necessary.