Support Engineer, Technical Leader

BlueCrest • Hartford, CT

1d

About The Position

This role provides technical service for defined product lines, supporting solution integration and delivery, technical escalations, and pre- and post-sales activities. The position aims to maximize customer satisfaction while supporting the company’s financial performance. It focuses on software scripting, Output, and Enterprise Manager, with limited engagement involving CSRs or physical assets.

The role balances software development and technical support responsibilities, with the allocation varying by case and a strong emphasis on scripting. Travel is required as needed, estimated at 10% to 15%.

Requirements

• Proven engineering experience in mail or print technology.
• Strong written and verbal communication skills.
• Customer management and reporting skills.
• Ability to work within defined timelines.
• Ability to work independently with minimal supervision.
• Ability to train and coach others in technical skills.

Nice To Haves

• Demonstrated leadership capability.
• A+, Network+, ONC, or HNC qualification.
• Foundational networking knowledge and advanced PC skills.
• Demonstrated experience in teaching, training, or employee development.
• Consulting skills, including effective listening, problem-solving, and facilitation.

Responsibilities

• Maintain equipment uptime through knowledge of products, systems, networks, and customer requirements.
• Provide technical expertise for sales activities, including RFIs, RFQs, quotations, and statements of work, following company processes and supporting sales and profitability targets.
• Support technical product activities, including Try & Buys, installation of complex configurations, and beta testing.
• Serve as a liaison among Service, Engineering, Quality, and Manufacturing.
• Support product quality improvement and defect closure across product lines.
• Provide technical training and support related training activities.
• Support Test Engineering activities for product development and product-related issues.
• Provide Danbury integration and refurbished module support as needed.
• Travel as required, estimated at 10% to 15%.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed