Technical Services and Support Engineer II

Rheem Manufacturing Company•United States,

2d•$75,600 - $130,680•Remote

About The Position

The Technical Services and Support Engineer II provides pre- and post-sale technical service and product support to equipment owners, service contractors, customers, and outside sales for HTPG’s Russell, Witt, Kramer, and Cold Zone product lines. The role also supports inside sales, engineering, and manufacturing with technical product questions and issues. This position serves the HTPG Division from a home-based office in the United States.

Requirements

Bachelor’s degree in Engineering or a related field, or an associate degree in an HVACR curriculum or equivalent technical training such as an apprenticeship, with 5 or more years of experience.
At least 3 years of experience in the refrigeration industry; alternatively, at least 5 years of experience with an associate degree in HVACR or equivalent technical training.
Advanced knowledge of refrigeration systems and principles.
Superior verbal and written communication skills.
Basic and some advanced computer skills.
Strong sense of urgency and customer focus.

Nice To Haves

Knowledge of engineering drawings and bill of material structuring.
Familiarity with customer service functions.
Bachelor of Arts or Bachelor of Science degree in Engineering.
Six or more years of experience in the refrigeration industry.
EPA Section 608 Universal Certification.

Responsibilities

Assist the field organization with rapid and accurate responses to technical product inquiries.
Work with Engineering and Quality teams to resolve field problems.
Develop and maintain technical literature, IOMs, technical bulletins, and related materials.
Conduct site visits to support product issues or customer requests for HTPG support personnel.
Support factory customer visits, meet with customers, and make presentations.
Assist Sales and Marketing with development of pricing for non-distributed products.
Develop and support improvements to the aftermarket parts business.
Support and participate in safety committee initiatives and other E, H, and S activities.
Support and participate in archive team activities for all Scottsboro departments.
Comply with good business practice ethics and complete government-required survey forms.
Communicate effectively with internal and external customers by telephone, fax, and email.
Perform other duties as assigned.