Technical Services Support Specialist II - Corrections

Howard County Government•Jessup, MD

11d•Onsite

About The Position

The Technical Services Support Specialist II provides intermediate-level technology and communication services for the Howard County Detention Center under general supervision. The role supports facility technology and users through document preparation, computer troubleshooting, printer management, and documentation and administration of software and systems across different environments. Regular interaction with administrative personnel and correctional officers includes responding to telephone, email, and walk-up requests and providing day-to-day technical assistance. The position also performs approximately 15 days per month of 24/7 on-call duty.

Requirements

Bachelor’s degree and one year of related experience, or an equivalent combination of education and experience.
Ability to read and interpret documentation, operating and maintenance instructions, and asset spreadsheets.
Ability to write directions for users and communicate effectively with users, vendors, and organizational employees.
Ability to handle customers under adverse conditions.
Ability to research problems and resolve technical issues.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the described physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Knowledge of printers and drivers.
Demonstrated familiarity with Windows-based software and systems.
Experience with Android and Apple devices.
Knowledge of Microsoft Office products.
Associate degree.
CompTIA A+, CompTIA Network+, or higher certification.

Responsibilities

Update firmware on facility metal detectors and troubleshoot and resolve related issues.
Diagnose, resolve, and document hardware and software issues.
Support and troubleshoot the Detention Center’s Vicon camera system.
Maintain, troubleshoot, and configure the Corrections door access system and related spreadsheet records.
Assist with troubleshooting inmate tablets and act as a liaison with vendors.
Clean, adjust, and maintain printing machines and scanners; replace parts as needed and maintain printing supplies.
Troubleshoot basic internet and networking issues.
Maintain and update the Detention Center’s website.
Update and manage Detention Center message board broadcasts.
Work with DTCS and vendors to support web-based Corrections products.
Create and update user accounts in SallyPort.
Create and maintain documentation of changes to facility technology.
Maintain spreadsheets and other records related to system configurations and access control.
Collaborate with county departments in planning and delivering services.
Answer telephone, email, and walk-up requests.
Provide training and day-to-day technical assistance to correctional staff.
Assist with technical projects across the facility.
Perform approximately 15 days per month of 24/7 on-call duty.