Technical Support Specialist II

SolutionHealth • Nashua, NH

6d

About The Position

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position deploys, maintains, and manages desktops, laptops, printers, and mobile devices owned by the organization for staff use, and provides support for core desktop applications.

The specialist diagnoses and resolves technical and application issues in person and remotely, responds to requests through the ticketing system, and escalates more complex issues to Tier III or Tier IV support teams. The role also installs end-user equipment and maintains accurate IT asset and equipment inventories. Hours vary according to health system needs and may include nights, weekends, rotating 7x24 on-call coverage, and off-hours work. Occasional local travel is required.

Requirements

• Associate’s degree or equivalent in Information Systems or a related field.
• COMP TIA A+ certification or equivalent.
• A minimum of 3–5 years’ experience supporting PCs in a networked environment.
• Availability for hours that vary based on health system needs, including possible nights, weekends, and off-hours work.
• Ability to travel locally occasionally.

Nice To Haves

• Bachelor’s degree or equivalent in Information Systems or a related field.
• Industry certifications such as Network+, MCP, MCSA, or MCSE.
• Five or more years’ experience, preferably in a healthcare setting.

Responsibilities

• Use a variety of tools and applications to diagnose and resolve complex technical and application issues, in person and remotely.
• Respond to support requests by telephone, email, and in person through the ticketing system.
• Analyze and resolve mildly complex technical problems involving applications and hardware used by the SolutionHealth user community.
• Triage and escalate more complex technical issues to Tier III or Tier IV support teams.
• Install desktops, laptops, printers, and peripheral devices for end users.
• Maintain an accurate inventory of organizational IT assets and equipment.
• Participate in a rotating 7x24 on-call schedule and perform off-hours work as needed.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition reimbursement.
• 403(b) Retirement Savings Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree