Technical Support Specialist

AllTerra Central • Austin, TX

2d

About The Position

AllTerra Central is seeking an experienced geospatial professional to provide responsive technical support to customers using Trimble geospatial hardware and software. The role involves troubleshooting technical issues, assisting customers with field and office software and equipment, documenting support cases and procedures, and identifying recurring trends. The position can be based in Austin, Dallas, San Antonio, or Houston, Texas, or Phoenix, Arizona.

Requirements

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience using Trimble survey software.
• Working knowledge of survey field procedures.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and SharePoint.
• Comfort working in a Windows-based computer environment.
• Reliable, punctual, and adaptable in a fast-paced environment.
• Ability to travel occasionally to customer and company locations.

Nice To Haves

• Five or more years of experience using Trimble Geospatial field and office software and equipment.
• Experience with one or more of the following: Trimble Access, Trimble Business Center, Trimble GNSS equipment and software, Trimble robotic total stations, Trimble DiNi levels, Trimble MGIS products, FieldLink, or Trimble RealWorks.
• Experience or familiarity with Trimble Construction, MGIS, UAS, construction layout, and AI tools.

Responsibilities

• Provide technical support to customers by phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions.
• Deliver an exceptional customer experience while helping users resolve technical challenges.
• Document customer issues, troubleshooting steps, and resolutions in HubSpot.
• Develop and document troubleshooting procedures for recurring technical issues.
• Identify trends in support requests and recurring customer issues.
• Assist customers with Trimble geospatial field and office software and equipment.
• Travel occasionally to customer or company locations, training, seminars, or other off-site assignments.
• Remain flexible to assist outside normal business hours when necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Optional life insurance for the employee, spouse, and children.
• Long-term disability coverage.
• A 3% company contribution to the 401(k) plan.
• Participation in an Employee Stock Ownership Plan (ESOP), with the company funding the employee's account.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED