Technical Support Specialist,

RELX•Dayton, OH

13h

About The Position

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization. This is an excellent opportunity to develop technical expertise and problem-solving skills in a collaborative environment. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

Requirements

High school-level knowledge of computer hardware and software.
High school degree, technical certifications, or equivalent work experience required.
Hardware/software installation skills.
Hardware/software troubleshooting skills.
Basic understanding of software monitoring tools.
Understanding backup procedures.
Good problem-solving and organizational skills.
Ability to travel less than 25%.

Nice To Haves

A+ Certification or other technology certifications a plus.

Responsibilities

Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
Provide support and technical setup at some trade shows which includes periodic travel.
Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
Install and configure desktop systems and workstations.
Support end users with technical issues under supervision.
Assist with network-related troubleshooting activities.
Perform all other duties as assigned.