Technical Support Specialist

Koch•Brunswick, GA

6d•Onsite

About The Position

Georgia-Pacific is seeking an IT Support Specialist to join the Brunswick, Georgia team. The role supports the reliability, performance, and security of technology systems used in mill operations. Working with site operations, process control, automation, engineering, cybersecurity, networking, and enterprise technology teams, the specialist solves technical challenges and supports critical manufacturing systems. The Brunswick IT team provides infrastructure, end-user technology, industrial systems, and operational technology support to enable safe, efficient, and profitable manufacturing. The specialist troubleshoots and maintains hardware, software, infrastructure, and industrial technologies, identifies root causes, and implements sustainable solutions. The role also supports a rotating 24/7 on-call schedule. Georgia-Pacific is part of Koch Industries. The posting describes the company’s commitment to creating long-term value through efficient resource use and environmentally and socially responsible operations. The position is based in Brunswick, Georgia; a remote or hybrid arrangement is not specified.

Requirements

Experience managing incidents and resolving problems through a ticketing platform such as ServiceNow, Zendesk, or SolarWinds.
Experience providing responsive support in a fast-paced environment while managing changing priorities and multiple requests.
Experience troubleshooting issues, implementing practical solutions, and documenting work clearly.
Willingness and ability to participate in a rotating 24/7 on-call support schedule.
Legal authorization to work permanently in the United States for any employer without requiring visa transfer or visa sponsorship.

Nice To Haves

Industry technical certifications such as Network+, Security+, CCNA, or VMware certifications.
Experience working with virtualized environments, including servers, hosts, and endpoints.
Experience with cybersecurity hygiene practices involving endpoint management, network segmentation, and password management.
Experience providing IT/OT support in a manufacturing environment.

Responsibilities

Deliver IT and operational technology (OT) support that enables safe, efficient, and productive mill operations.
Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues; identify root causes and implement sustainable solutions.
Support and maintain end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies.
Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions for business and manufacturing needs.
Improve technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence.
Translate business needs into practical technology solutions while following company standards and cybersecurity requirements and supporting a culture of safety and stewardship.
Participate in a rotating 24/7 on-call support schedule.