Technical Support Specialist II, Facilities

UT Southwestern Medical Center•Dallas, TX

2d•Onsite

About The Position

Works under minimal supervision to provide routine technical assistance to UT Southwestern facilities staff with personal computing hardware and software, computer networking, and/or telecommunications. The position supports the full end-user computing experience, including hardware and software, printers, copiers, scanners, audiovisual equipment, and mobile devices. It is based onsite at the Dallas Campus, Monday through Friday from 7:30 AM to 4:00 PM. Salary is commensurate with education, skills, and relevant experience. The position is security-sensitive and subject to criminal history record information checks.

Requirements

High school diploma or equivalent.
Four years of related experience; additional coursework in a related field may be considered year for year in lieu of the stated minimum experience.
If use of a University-owned vehicle is required, possess a valid Texas driver's license, pass a Motor Vehicle Records check, and complete driver or van training in accordance with UTS Policy 157, appendix B, within 30 days.
Ability to lift computer and printer equipment.
Ability to interpret policy and apply procedures or practices to work problems.
Knowledge of Windows-based and/or Mac-based personal computing software and hardware.
Ability to provide technical support to faculty and staff and resolve routine and non-routine computer hardware and software problems.
Ability to communicate by phone with hardware and/or software vendors.

Nice To Haves

Associate's degree in a related field.
Bachelor's degree in a related field.

Responsibilities

Support the full end-user computing experience, including computer hardware and software, printers, copiers, scanners, audiovisual equipment, and mobile devices.
Diagnose and repair routine and complex end-user problems independently or escalate them to senior technical staff or other teams.
Perform preventative maintenance on end-user devices and associated peripherals.
Manage the lifecycle of end-user devices, including deployment and decommissioning of assets.
Work in the Service Desk role after hours as needed.
Advise customers about technology needs and provide associated costs and vendor quotes.
Liaise between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end-user computing environment.
Perform other duties as assigned.

Benefits

PPO medical plan available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid time off available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Merit increases.