Technical Support Specialist II

SolutionHealth • Nashua, NH

5d

About The Position

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The role is responsible for deployment, ongoing maintenance, and management of the organization’s desktops, laptops, printers, and mobile devices used by staff. The specialist also provides application support for core desktop applications used within the organization.

The position uses a variety of tools and applications to diagnose and resolve technical and application issues, both in person and remotely, and responds to support requests through telephone, email, and the ticketing system. It involves installing equipment, maintaining accurate IT asset inventories, and triaging more complex issues to Tier III or Tier IV support teams. Hours may vary based on health system needs and can include nights and weekends. The role requires occasional local travel, participation in a rotating 7x24 on-call schedule, and may require work outside regular hours.

Requirements

• Associate’s degree or equivalent in Information Systems or a related field.
• COMP TIA A+ certification or equivalent.
• A minimum of 3–5 years of experience supporting PCs in a networked environment.
• Ability to work hours that may include nights and weekends, participate in a rotating 7x24 on-call schedule, and perform occasional local travel.

Nice To Haves

• Bachelor’s degree or equivalent in Information Systems or a related field.
• Industry certifications such as Network+, MCP, MCSA, or MCSE.
• Five or more years of experience, preferably in a healthcare setting.

Responsibilities

• Diagnose and resolve complex technical and application issues using various tools and applications, in person and remotely.
• Respond to support requests by telephone, email, and in person through the ticketing system.
• Analyze and resolve mildly complex technical problems involving applications and hardware used by the SolutionHealth user community.
• Triage and escalate more complex technical issues to Tier III or Tier IV support teams.
• Install desktops, laptops, printers, and peripheral devices for the SolutionHealth end-user community.
• Maintain an accurate inventory of organizational IT assets and equipment.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees
• Short-term disability coverage
• Long-term disability coverage
• Life insurance coverage
• Competitive pay
• Tuition reimbursement
• 403(b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree