Technical Support Specialist II, Ophthalmology

UT Southwestern Medical Center • Dallas, TX

4d • Onsite

About The Position

Works under minimal supervision to provide routine and advanced technical assistance to UT Southwestern faculty and staff in the Department of Ophthalmology. The role supports personal computing hardware and software, networking, and telecommunications, including desktops, laptops, printers, mobile devices, peripherals, and related systems. The specialist troubleshoots and supports technology while ensuring compliance with UT Southwestern Information Security standards. This position is 100% onsite and requires a dependable, customer-focused professional with strong troubleshooting skills, a solid work ethic, and flexibility to work outside normal business hours as needed.

The position requires regularly lifting, carrying, moving, and setting up computer hardware and related equipment weighing up to 25 pounds, including monitors, desktop CPUs, printers, and docking stations. The employee must transport, install, and relocate equipment to support departmental operations.

Requirements

• High school diploma or equivalent.
• Four years of related experience; additional coursework in a related field, such as computer science or management information systems, may be considered year for year in lieu of the minimum experience.
• Strong troubleshooting skills, a solid work ethic, dependability, and a customer-focused approach.
• Ability to work outside normal business hours as needed.
• Ability to regularly lift, carry, move, and set up equipment weighing up to 25 pounds, and to transport, install, and relocate equipment.
• If the area of employment requires use of a University-owned vehicle: valid Texas driver's license, successful Motor Vehicle Records check, and completion of driver or van training within 30 days, in accordance with UTS Policy 157, Appendix B.

Nice To Haves

• Associate's degree in a related field.
• Bachelor's degree in a related field.

Responsibilities

• Support the full end-user computing experience, including computer hardware and software, printers, copiers, scanners, audiovisual equipment, and mobile devices.
• Diagnose and repair routine and complex end-user problems independently or by escalating them to senior technical staff or other teams.
• Perform preventative maintenance on end-user devices and associated peripherals.
• Manage the lifecycle of end-user devices, including deployment and decommissioning of assets.
• Work in the Service Desk role after hours as needed.
• Advise customers about technology needs and provide associated costs and vendor quotes.
• Liaise between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end-user computing environment.
• Perform other duties as assigned.
• Ensure technology support complies with UT Southwestern Information Security standards.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid time off, available day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid parental leave benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.
• Competitive benefits package including healthcare, paid holidays, on-site childcare, and merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED