Support Engineer Jobs

About The Position

Requirements

• Bachelor of Science in a technical field with experience in semiconductor equipment, or equivalent experience diagnosing and troubleshooting electronic systems and providing customer service.
• At least 2–3 years of relevant work experience.
• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to analyze system-performance data using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans for field teams.
• Proficiency in spoken and written English.
• Excellent written and verbal communication skills.
• Ability to recognize process gaps and drive solutions.
• Ability to work under strict deadlines.
• Ability to work in customer clean-room production environments and laboratory settings as needed.
• Ability to meet the physical demands described, including occasional lifting or moving of up to 35 pounds.

Nice To Haves

• Strong background in electronics, software, mechanical engineering, and optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines such as FAST, and data visualization tools such as Spotfire and Grafana.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Responsibilities

• Provide technical support to local Cymer engineers by applying laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
• Respond to field issues through established escalation and service-management processes when first- and second-line support cannot isolate and repair malfunctioning equipment.
• Identify and report design, reliability, and maintenance issues to the engineering team.
• Help resolve structural problems and implement solutions to prevent recurring field issues.
• Support NPI rollout to the field by developing procedures and diagnostics, training local teams, testing and integrating tools, and providing on-site support during introduction.
• Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Serve as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop Guided Diagnostic Solutions in the troubleshooting guideline database.
• Develop, validate, and update service and troubleshooting procedures for the install base.
• Develop and deliver advanced FTSE training as needed.
• Administer development, testing, and release of Field Tools through standard processes and procedures.

Benefits

• Medical insurance for employees and their families.
• Dental insurance for employees and their families.
• Vision insurance for employees and their families.
• Basic life insurance for employees and their families.
• 401(k) plan participation.
• Eight hours of vacation leave each month.
• 13 paid holidays throughout the calendar year.