Desktop Support Engineer / IT

Frier & Levitt, LLC•Montville, CT

2d•$65,000 - $72,000•Onsite

About The Position

Frier Levitt LLC, a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across its Pine Brook, New Jersey, and New York City offices. The role owns the reliability, security, and user experience of employee endpoints across Windows and macOS, and designs, deploys, and supports the desktop platform, including imaging and provisioning, configuration management, device identity and access, application packaging, and complex break-fix issues escalated beyond the Service Desk. The position also manages employee technology onboarding and offboarding, maintains desktop and mobile device infrastructure, and coordinates with the Senior IT Manager to deliver IT support. The primary location is 84 Bloomfield Avenue, Pine Brook, NJ, with a secondary location at One World Trade Center, Suite 45E, New York, NY. This is a full-time, on-site position scheduled Monday through Friday, 9 a.m. to 5 p.m., with flexibility for urgent issues. Travel between the two offices may be needed.

Requirements

2–4 years of hands-on desktop or end-user support experience; law-firm experience is preferred but not required.
Strong troubleshooting skills for Windows and macOS.
Practical experience with Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance.
Knowledge of Active Directory and Entra ID fundamentals, including OU design, GPO, device join types, groups, and Conditional Access concepts.
Experience with device identity, including Entra ID/Azure AD join, Hybrid join, Group Policy, and local administrator strategy.
Knowledge of operating system and third-party patching, feature updates, and driver and firmware hygiene.
Knowledge of application packaging, deployment rings, and software catalog quality.
Knowledge of hardware standards, including laptops, docks, and peripherals.
Experience providing VIP and executive support for complex desktop, collaboration, and peripheral issues.
Experience with a Document Management Platform.
Experience with VPN, network connectivity, and user authentication systems.
Excellent customer service and communication skills.
Ability to work independently and prioritize multiple requests.
Ability to travel between the Pine Brook and New York City offices as needed.

Nice To Haves

CompTIA A+ certification or equivalent.
Experience with Ninja IT ticketing systems and helpdesk workflows.
Previous IT support experience in a law firm or professional services environment.
Familiarity with IT compliance and security best practices.
Basic knowledge of networking concepts, including DNS, DHCP, and firewall basics.

Responsibilities

Provide hardware and peripheral support for desktops, laptops, monitors, printers, and VoIP phones.
Support Microsoft 365 applications and authentication systems.
Liaise with the MSP when issues require physical or advanced support, under Senior Manager supervision.
Coordinate with the Senior IT Manager on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.
Evaluate new hardware, operating system versions, and tools; produce pilot results and go/no-go recommendations.
Maintain end-user satisfaction through responsive, professional support.
Set up new employees' hardware, software licenses, and office infrastructure.
Configure Microsoft 365 accounts and security access for new employees.
Coordinate secure equipment deprovisioning for departing employees.
Ensure compliance with firm security requirements and report appropriately to the Senior IT Manager.
Maintain documentation of user credentials and permissions.