IT Desktop Support Specialist

Gebhart•Wabash, IN

1d•Onsite

About The Position

The IT Desktop Support Specialist provides day-to-day technical support to employees across all divisions of Gebhart Holdings, helping keep users productive and company systems secure and reliable. The Specialist resolves support tickets; installs and maintains computers, peripherals, and software; and supports connectivity, licensing, security, network cabling, backups, and cellular/VoIP services. This role is a first point of contact for internal customers and escalates issues to senior staff or management as needed. It reports to the Business System Developer and has no supervisory responsibilities. The position includes occasional on-call work outside normal business hours. Regular and timely attendance is expected. The Specialist follows the 5S foundations for deploying lean production tools and processes and upholds the company’s core values of Safety, Respect, Organization, Resilience, and Customer Centricity. Work is primarily office-based, with occasional work in production, warehouse, or foundry areas. These areas may involve heat, noise, dust, moving equipment, and temperature swings. The role may require working from ladders and lifts when installing, running, or repairing network cabling. Physical activity includes talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, climbing stairs, and climbing ladders. The work is sedentary, involving sitting most of the time, with occasional lifting of up to 25 lbs.

Requirements

Proficiency with Windows Desktop and Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft SharePoint/Microsoft 365, and IP networking and routing.
Valid driver’s license.
Self-starter who takes initiative and has high attention to detail.
Strong interpersonal, communication, and organization skills.
Ability to multitask and adhere to deadlines.
Equivalent industry experience may be considered in lieu of a degree.
Physical ability to perform the listed activities, including occasional lifting of up to 25 lbs and working from ladders and lifts when installing, running, or repairing network cabling.

Nice To Haves

Associate degree in Information Technology, Computer Science, or Information Systems preferred.
Industry certifications are a plus but are not required.

Responsibilities

Respond to, troubleshoot, and resolve repair, service, and request tickets in a timely manner, documenting each ticket until resolved.
Install, configure, and maintain computers, operating systems, and software for new and existing users.
Administer backup and recovery systems, including scheduling, monitoring, and verifying backups of servers, workstations, and cloud data.
Set up, service, and troubleshoot peripheral equipment such as printers and projectors.
Troubleshoot and repair network cabling and connectivity issues.
Support user accounts, software licensing, security settings, and cellular/VoIP services.
Train users on new systems and equipment and provide information on their use.
Escalate internal customer or technical issues to senior staff or management when necessary.
Assist senior IT staff with routine tasks and special projects as directed.
Stay current with industry trends, technology, and software developments that affect company systems.
Work on call and outside normal business hours occasionally, as required.
Maintain regular and timely attendance.
Follow the 5S foundations for deploying lean production tools and processes.