IT Desktop Support Specialist
About The Position
The IT Desktop Support Specialist provides day-to-day technical support to employees across all divisions of Gebhart Holdings, helping keep users productive and company systems secure and reliable. The role resolves support tickets; installs and maintains computers, peripherals, and software; and supports connectivity, licensing, security, network cabling, backups, and cellular/VoIP services. The Specialist is a first point of contact for internal customers and escalates issues to senior staff or management as needed. The position reports to the Business System Developer and does not supervise others. The Specialist also assists senior IT staff with routine work and special projects, trains users on systems and equipment, stays current on relevant technology developments, and follows the company’s 5S practices. Occasional on-call work outside normal business hours is required. The position is primarily office-based, with occasional work in production, warehouse, or foundry areas that may involve heat, noise, dust, moving equipment, and temperature swings. The role may require working from ladders and lifts to install, run, or repair network cabling. Work is sedentary most of the time, with occasional lifting of up to 25 pounds.
Requirements
- A valid driver’s license.
- Proficiency with Windows Desktop and Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft SharePoint/Microsoft 365, and IP networking and routing.
- Self-starter who takes initiative and has a high attention to detail.
- Strong interpersonal, communication, and organizational skills.
- Ability to multitask and adhere to deadlines.
- Associate degree in Information Technology, Computer Science, or Information Systems is preferred; equivalent industry experience in lieu of a degree will be considered.
Nice To Haves
- Industry certifications are a plus but are not required.
Responsibilities
- Respond to, troubleshoot, and resolve repair, service, and request tickets in a timely manner, documenting each ticket until resolved.
- Install, configure, and maintain computers, operating systems, and software for new and existing users.
- Administer backup and recovery systems, including scheduling, monitoring, and verifying backups of servers, workstations, and cloud data.
- Set up, service, and troubleshoot peripheral equipment such as printers and projectors.
- Troubleshoot and repair network cabling and connectivity issues.
- Support user accounts, software licensing, security settings, and cellular/VoIP services.
- Train users on new systems and equipment and explain how to use them.
- Escalate internal customer or technical issues to senior staff or management when necessary.
- Assist senior IT staff with routine tasks and special projects as directed.
- Stay current with industry trends, technology, and software developments that affect company systems.
- Work on call and outside normal business hours occasionally, as required.
- Maintain regular and timely attendance.
- Follow the 5S foundations for deploying lean production tools and processes.
- Follow plant safety rules when working in production areas and help protect systems, user accounts, and backups.
- Keep tickets, equipment records, cabling, and work areas documented and orderly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
