IT Desktop Support Technician

AMERICAN FUJI SEAL•Bardstown, KY

1d•$45,000 - $55,000•Onsite

About The Position

The IT Desktop Support Technician provides frontline technical support to employees by troubleshooting hardware, software, network, and peripheral issues. The role maintains and deploys computer systems, supports remote users, resolves connectivity issues, manages IT assets, and delivers customer-focused service. The position is based at American Fuji Seal BTN in Bardstown, Kentucky, is full-time, and is listed as first shift. Travel is up to 10% if necessary. The technician responds to support requests, documents work in the ticket management system, maintains accurate equipment inventory, and escalates complex issues when necessary. The role also supports equipment upgrades, technology refreshes, workstation relocations, and compliance with company IT policies, procedures, and security standards.

Requirements

Minimum of 1–3 years of experience in IT Help Desk, Desktop Support, or Technical Support roles.
Experience troubleshooting hardware, software, and operating system issues.
Working knowledge of Windows operating systems.
Basic understanding of networking concepts, including DNS, DHCP, IP addressing, VPNs, and Active Directory.
Experience deploying workstations, printers, and related IT equipment.
Adaptability to changing priorities and evolving business and customer needs.
Ability to collaborate across teams and build respectful, professional relationships.
Customer-first approach, professionalism, and commitment to continuous improvement.
Clear, respectful, and transparent verbal and written communication; ability to listen and ask clarifying questions.
Ability to uphold company policies and ethical standards and maintain a safety-first mindset.
Independent judgment, accountability, effective prioritization, and reliable attendance.
Prolonged periods of sitting and working on a computer.
Frequent use of hands and fingers to operate computers, peripherals, and office equipment.
Ability to lift, carry, and install equipment weighing up to 40 pounds.
Ability to bend, kneel, reach, and work under desks or in equipment areas as required.
Ability to move throughout office, warehouse, and production environments to provide onsite technical support.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
Experience with macOS.
Experience using ticketing systems and asset management tools.
CompTIA A+, Network+, Microsoft certifications, or equivalent certifications.

Responsibilities

Troubleshoot and resolve desktop, laptop, hardware, software, and application issues.
Install, configure, and support Windows and macOS operating systems.
Diagnose and resolve VPN connectivity and remote access issues.
Support basic networking functions, including IP addressing, DNS, DHCP, and Active Directory.
Set up, configure, deploy, and maintain workstations, laptops, monitors, and other end-user devices.
Install, configure, and troubleshoot printers and other peripherals.
Respond to, track, and resolve IT support tickets, emails, and service requests in a timely manner.
Document technical issues, resolutions, and procedures in the ticket management system.
Perform asset tagging and maintain accurate inventory records for IT equipment.
Assist with equipment upgrades, technology refreshes, and workstation relocations.
Escalate complex technical issues when necessary.
Maintain compliance with company IT policies, procedures, and security standards.
Perform other duties as assigned.