IT Client Desktop Support

Modaxo•Washington, DC
•Onsite

About The Position

Responsible for delivering contracted and consultative services for client desktop support, including maintaining Trellint proprietary applications, printers, and local network support. This entry-level professional role performs technically based activities, contributes to and manages projects, uses analytical ability to solve problems and make recommendations, and works with stakeholders. Work is achieved individually or through project teams, using the employee’s area of expertise. The position performs routine assignments using established procedures and receives instruction, guidance, and direction from others. It requires conceptual knowledge of theories, practices, and procedures within a discipline and general business knowledge developed through education or experience.

Requirements

  • Relevant expertise in a professional, sales, or technical area, typically gained through formal education.
  • Typically requires college education or equivalent work experience providing knowledge of fundamental theories, principles, and concepts.
  • Conceptual knowledge of theories, practices, and procedures within a discipline.
  • General business knowledge developed through education or past experience.
  • Ability to use existing procedures to solve standard problems and analyze information and standard practices to make judgments.
  • Ability to exchange straightforward information, ask questions, and check for understanding.

Responsibilities

  • Provides onsite end-user support.
  • Installs applications.
  • Manages hardware and software installations and troubleshooting.
  • Provides onsite smart hand support to other technical towers as needed.
  • Installs and configures new hardware.
  • Manages site-level inventory.
  • Manages the ticket queue for local support requests.
  • Escalates system outages or problems that are impacting production.
  • Leads local onsite desktop support members.
  • Validates that tickets are assigned and worked within appropriate timeframes.
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