IT, Desktop Support Technician II
About The Position
Installs, modifies, and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users. This role involves identifying and procuring necessary hardware and software, installing peripheral components, loading software packages, and assisting with program customization. The technician will provide support via telephone, chat, in-person, and remote access, coordinate with other IT groups, and communicate updates to management and users. Responsibilities also include connecting users to networks, providing initial training, monitoring and completing tickets in a timely manner, and escalating issues from Desktop Support I. Travel between sites is required. The role also supports Variety Care's accreditation as a Patient Centered Medical Home and the goals of the "Triple Aim" of healthcare reform.
Requirements
- High School graduate with 1-3 years’ work related experience in information technology.
- Knowledge of all current Windows operating systems.
- Troubleshooting hardware and software issues.
- Expert knowledge of help desk software, databases, and remote control.
- Expert communication skills.
- Expert Documentation skills.
- Experience with multi-tasking.
Nice To Haves
- A+ certification preferred.
Responsibilities
- Identifies and procures the hardware and software needed to satisfy user requirements.
- Install all peripheral components such as printers, scanners phones and disk drives.
- Load appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Provides telephone, chat, in-person, and remote support to end-users.
- Coordinates activities with network services and information systems groups.
- Provides updates, status and completion to management and/or users, via voice mail, e-mail, chat or in-person communication.
- Connects users to networks and provides initial training.
- Monitors ticketing system and completes tickets in a timely manner.
- Provide support path for ticket escalation from Desktop Support I.
- Travels between sites to perform assigned duties.
- Performs all other duties as assigned by Supervisor.
- Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
- Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
- Performs miscellaneous job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
