IT Desktop Specialist

Armaments Research Company•Ashburn, VA

About The Position

Armaments Research Company (ARC) is a technology company focused on real-time situational awareness and battlefield logistics. The IT Desktop Specialist provides internal IT support for ARC employees and supports the company’s IoT devices and technology operations. The role covers desktop support, device and account administration, basic systems and network support, security and compliance assistance, and IT documentation. It also provides technical support for meetings, events, and customer demonstrations. This position requires access to restricted information and facilities protected under U.S. laws and regulations, including NISPOM. Employment is conditioned on obtaining any required authorization. The successful candidate must be a U.S. citizen and otherwise eligible to obtain access to the classified information and facilities needed for the role.

Requirements

At least 1 year of experience in an IT Support, Help Desk, or Desktop Support role.
Proficiency troubleshooting and performing basic administration in Windows 10/11.
Working knowledge of macOS.
Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Basic understanding of networking fundamentals, including WiFi, VPN, DNS, and DHCP.
Methodical troubleshooting skills and persistence in resolving problems.
Excellent communication and interpersonal skills, including patience and clear, respectful communication.
Customer-service mindset and a genuine interest in helping users achieve fast, effective resolutions.
U.S. citizenship and eligibility to obtain access to the classified information and facilities necessary for the role.
Ability to obtain any required authorization for access to restricted information and facilities.

Nice To Haves

Experience with Active Directory or Azure AD user and group management.
Familiarity with an IT ticketing system such as Jira, ServiceNow, Zendesk, or similar.
CompTIA A+ certification or current study toward the certification.
Experience supporting a hybrid or remote workforce.
Familiarity with MDM tools such as Microsoft Intune or Jamf.
Interest in cybersecurity and basic awareness of security best practices.
Prior experience in a startup, defense contractor, or government environment.

Responsibilities

Serve as the primary contact for internal IT support requests involving hardware, software, connectivity, and accounts.
Troubleshoot and resolve issues in Windows and macOS environments in person, remotely, and through the ticketing system.
Log, prioritize, and resolve IT tickets in a timely manner, communicating clearly throughout the process.
Escalate complex issues to senior IT staff and document troubleshooting steps already taken.
Provide audiovisual and technical support for team meetings, all-hands events, and customer demonstrations.
Configure and deploy laptops and peripherals for new employees.
Create, modify, and disable user accounts and access in Microsoft 365 and Azure Active Directory.
Complete new-hire IT onboarding, including accounts, devices, software, and access.
Complete departing-employee IT offboarding, including revoking access, recovering equipment, and securing accounts.
Track IT asset inventory, including devices, peripherals, cables, and accessories.
Troubleshoot basic network issues involving WiFi, VPN access, and printers.
Assist with software installations, updates, and employee-device patch management.
Support endpoint management using MDM tools such as Intune, Jamf, or equivalent.
Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions.
Follow and help enforce IT security policies, including password management, MFA, and acceptable use.
Assist in maintaining ARC's CMMC Level 2 compliance posture by following security procedures and escalating anomalies.
Support periodic access reviews and maintain accurate user-permission records.
Complete required security awareness and CUI training and support annual team training compliance.
Document common issues and resolutions in ARC's IT knowledge base.
Maintain accurate IT ticketing-system records.
Assist with updating IT procedures and runbooks as directed.