IT Desktop Administrator II

Affinity Living Communities • Spokane, WA

11h • $32 - $35 • Onsite

About The Position

Axis Residential is hiring an IT Desktop Administrator II to join its team in Spokane, Washington. This is an in-office position. The role manages, maintains, and supports the organization’s end-user computing environment, including workstations, laptops, peripherals, and related software and services. The administrator helps ensure reliable, secure, and efficient operation of end-user devices and provides escalated support for complex desktop issues.

The position also participates in on-call rotation and provides support during maintenance windows or critical incidents as required. Additional duties may be assigned to meet the organization’s needs.

Requirements

• High school diploma or equivalency certificate required.
• 4–6 years of experience in desktop administration, desktop support, or a similar IT support role.
• Strong knowledge of Windows 11 administration.
• Experience with Microsoft 365 administration and common productivity and collaboration tools.
• Hands-on experience with endpoint management tools such as Intune, SCCM, or similar.
• Working knowledge of Active Directory, group policy, and basic networking, including TCP/IP, DNS, DHCP, and VPN.
• Excellent communication skills and proficiency in speaking, reading, and writing English.
• Strong customer service orientation and ability to communicate clearly with non-technical users.
• Solid troubleshooting skills and ability to prioritize and manage multiple tasks.
• Valid driver’s license and insured, operable vehicle.
• Must be a team player who takes a “we over me” approach to building and sustaining relationships.
• Must be determined, ambitious, and self-motivated.

Nice To Haves

• Associate’s degree in Information Technology or Computer Science.
• Basic familiarity with macOS.
• Experience with endpoint management tools such as Intune, SCCM, JAMF, or similar.
• Familiarity with security best practices, endpoint protection, and patch management.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL.

Responsibilities

• Install, configure, and maintain Windows and macOS desktops, laptops, and mobile devices.
• Deploy, update, and support standard desktop applications, including Microsoft 365, collaboration tools, and antivirus software.
• Manage user accounts, groups, and permissions in Active Directory, Azure AD, and related identity platforms.
• Monitor and manage endpoint security tools, including antivirus, EDR, disk encryption, and patching.
• Package and deploy software and updates using SCCM, Intune, or similar endpoint management platforms.
• Maintain and document desktop images, build processes, and deployment standards.
• Troubleshoot and resolve Tier 1 and Tier 2 desktop, printer, and peripheral issues, escalating to system or network teams when needed.
• Support remote users, VPN, and secure remote-access solutions.
• Maintain end-user hardware and software asset inventory, including lifecycle management and replacement planning.
• Create and maintain documentation, knowledge base articles, and end-user guides.
• Collaborate with team members to implement and enforce IT policies and standards.
• Participate in IT projects such as operating system refreshes, software rollouts, and technology upgrades.
• Participate in the on-call rotation and provide support during maintenance windows or critical incidents as required.

Benefits

• Annual bonus incentive.
• Annual performance review with potential merit increase.
• Medical, dental, and vision insurance with 100% employer-paid monthly premiums for associates.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability, AD&D, and life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, a personal day, and a paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED