IT Desktop Support, CSI

ADAMA Agricultural Solutions•Pasadena, TX

10h•Onsite

About The Position

Control Solutions Inc. (CSI), a mid-sized U.S.-based specialty chemical manufacturer and subsidiary of ADAMA, is hiring an IT Desktop Support professional to maintain the computer desktop environment and support the internal IT Helpdesk. This onsite role in Pasadena, Texas, provides administration and internal support for company PCs, printers, and related equipment. Work includes end-user support, license tracking, and PC maintenance, upgrades, and configuration. The position reports to the IT Manager and has no direct reports.

Requirements

Bachelor’s degree in Information Systems, Business, Communications, or a related field.
Five years of desktop support or related experience.
Experience with Microsoft Office 365.
Experience with Active Directory.
Experience with Microsoft SQL Server.
Ability to lift up to 15 pounds at times.
Excellent communication skills, including active listening.
Excellent interpersonal and customer service skills.

Nice To Haves

Dynamics GP administration and application support.
Support for Cavallo SalesPad Desktop, SPS EDI, and workflow.
SQL database maintenance and report writing.
Cisco networking.
SOX audit compliance.

Responsibilities

Provide helpdesk support and resolve problems to end users’ satisfaction.
Monitor and respond to helpdesk requests quickly and effectively.
Monitor the Service Desk ticket queue and process tickets first-in, first-out based on priority.
Identify, research, and resolve technical problems involving computer hardware and software.
Use and maintain helpdesk tracking software.
Document internal procedures.
Assist with onboarding new users.
Ensure each workstation has a computer, monitor, keyboard, mouse, and any specialized equipment needed.
Install, test, and configure workstations, peripheral equipment, and software.
Maintain inventory of equipment, software, and software licenses.
Report issues to the Service Desk for escalation.
Set up and deploy PCs for new employees using standard hardware, images, and software.
Assign users and computers to appropriate groups in Active Directory.
Perform timely workstation hardware and software upgrades.
Support the company phone system and cell phones.
Refine and automate regular processes, track issues, and document changes.
Perform scheduled maintenance and support release deployment activities after hours.
Perform other related duties as assigned.