Desktop and IT Support Technician
About The Position
The Desktop and IT Support Technician works on site as part of a team maintaining IT assets for a large organization at Fort Leavenworth. The role supports a military and civilian organization on a Government network and reports directly to the Army customer and local Program Manager. The technician maintains desktop systems and infrastructure, supports phone and video teleconference equipment, monitors compliance with Army policies and procedures, assists users with hardware and software issues, and prepares weekly and monthly planning and status reports. Travel may be required.
Requirements
- At least one year of IT infrastructure operation and maintenance experience.
- At least one year of desktop administration experience managing images, security patches, backup and recovery, account access, software installation, and troubleshooting.
- Secret clearance.
- Information Assurance Technical Level II certification per DoD 8570.01-M.
- Applicable Computing Environment or Operating System certification for Windows 7/10 or higher.
- Must be a U.S. citizen.
- Clear and precise oral and written communication skills.
- Ability to work independently and as part of a team.
- Ability to meet requirements for working on a military installation, including a valid state driver's license and automobile insurance.
- Self-motivation and ability to establish priorities and manage time effectively to complete multiple tasks within specified timeframes.
- High standards of quality and accuracy.
- Attendance and punctuality as scheduled.
- Functional proficiency in MS Word, Excel, and PowerPoint.
- Ability to travel as required.
Nice To Haves
- Experience operating and supporting video teleconferencing equipment.
- Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).
- Security+ certification.
- Bachelor’s degree in a technical or IT discipline, or equivalent experience.
Responsibilities
- Maintain desktop IT software, hardware, peripherals, and infrastructure on a Government network.
- Operate, support, and maintain phone and video teleconference equipment.
- Monitor systems to ensure compliance with Army policies and procedures.
- Assist users in troubleshooting hardware and software issues.
- Prepare weekly and monthly planning and status reports.
Benefits
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability
- Voluntary life insurance
- Legal benefits
- Identity theft protection
- Health savings account
- Education reimbursement
- Learning and development reimbursement
- Company-paid basic life insurance
- Company-paid short-term disability
- 401(k) plan with company match
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
