Desktop and IT Support Technician

nFocus Solutions•Leavenworth, KS

4d•Onsite

About The Position

nFocus Solutions is seeking a Desktop and IT Support Technician to work on site as part of a team maintaining IT assets for a large organization at Fort Leavenworth. The role supports a large military and civilian organization on a Government network and includes maintaining desktop systems and infrastructure, supporting phone and video teleconference equipment, monitoring compliance with Army policies and procedures, and helping users resolve hardware and software issues. The position reports directly to the Army customer and local Program Manager. The position requires one year of IT infrastructure operations and maintenance experience and one year of desktop administration experience, including managing images, security patches, backup and recovery, account access, software installation, and troubleshooting. Required qualifications include a Secret Clearance, Information Assurance Technical Level II certification per DoD 8570.01-M, the applicable Computing Environment or Operating System certification (Windows 7/10 or higher), Security+ certification, and U.S. citizenship. A technical or IT bachelor’s degree or equivalent experience is preferred. The candidate must communicate clearly in writing and orally, work independently and as part of a team, manage competing tasks and deadlines, maintain high standards of quality and accuracy, and attend work punctually as scheduled. The candidate must be able to work on a military installation, have a valid state driver’s license and automobile insurance, travel as required, and be fully functional in Microsoft Word, Excel, and PowerPoint. nFocus Solutions offers a competitive benefits and compensation package, including paid time off and holidays; medical, dental, and vision coverage; disability and life insurance; legal benefits; identity theft protection; a health savings account; education and learning and development reimbursement; and a 401(k) plan with company match.

Requirements

One year of IT infrastructure operations and maintenance experience.
One year of desktop administration experience managing images, security patches, backup and recovery, account access, software installation, and troubleshooting.
Secret Clearance.
Information Assurance Technical Level II certification per DoD 8570.01-M.
The applicable Computing Environment or Operating System certification (Windows 7/10 or higher).
Security+ certification.
Must be a U.S. citizen.
Clear and precise oral and written communication skills.
Ability to work independently and as part of a team.
Ability to meet requirements for working on a military installation, including having a valid state driver’s license and automobile insurance.
Self-motivated, with the ability to establish priorities and manage time effectively to complete multiple tasks within specified timeframes.
High standards of quality and accuracy.
Be in attendance and punctual as scheduled.
Functional proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to travel as required.

Nice To Haves

Experience operating and supporting video teleconferencing equipment.
Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).
Bachelor’s degree in a technical or IT discipline, or equivalent experience.

Responsibilities

Maintain desktop IT software, hardware, peripherals, and infrastructure on a Government network for a large military and civilian organization.
Operate, support, and maintain phone and video teleconference equipment.
Monitor systems to ensure compliance with Army policies and procedures.
Assist users in troubleshooting hardware and software issues.
Prepare weekly and monthly planning and status reports.