IT Desktop Support Graduate Placement

GM Performance Power Units•Concord, NC

7d•Onsite

About The Position

GM Performance Power Units is seeking a motivated and enthusiastic IT Desktop Support Graduate Placement to support day-to-day IT operations in a fast-growing, high-performance environment. This onsite placement in Concord, North Carolina, runs from January through December 2027 and provides hands-on experience with enterprise IT systems while working with experienced IT professionals and end-users. The placement supports desktop hardware, software, and devices to help ensure smooth operations. The successful candidate will provide first-level support under supervision, help troubleshoot and maintain equipment and applications, and assist with device setup, user requests, ticketing, and IT projects. The role offers training and development opportunities and exposure to IT support for a team developing a next-generation Formula 1 power unit.

Requirements

Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Basic understanding of Windows 11 and Microsoft 365 applications.
Familiarity with computer hardware components and troubleshooting fundamentals.
Foundational knowledge of networking concepts such as TCP/IP, VPN, and Wi-Fi.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills with a customer service mindset.
Ability to manage multiple tasks in a fast-paced environment.
Proactive, adaptable, and eager to learn in a team-oriented setting.
Interest in supporting IT within manufacturing, engineering, or high-performance environments such as motorsports.

Nice To Haves

Familiarity with remote support tools or IT asset management systems.

Responsibilities

Provide first-level technical support under supervision for desktop and laptop computers, printers, peripherals, and software applications.
Assist in diagnosing and resolving hardware, software, and basic network connectivity issues.
Support the installation, configuration, and updating of desktop operating systems, applications, and security software.
Help set up and deploy new devices, including imaging, configuration, and asset tagging.
Assist end-users with password resets, access requests, and general IT support inquiries.
Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems.
Collaborate with IT team members to escalate complex issues and assist with infrastructure-related projects.
Follow company IT policies, procedures, and security protocols.
Participate in training and development opportunities to build technical knowledge and professional skills.
Perform additional tasks as needed.