IT Desktop Support Technician

TEKsystems • Marshall, MI

1d • $18 - $23 • Onsite

About The Position

TEKsystems is seeking multiple IT Desktop Support Technicians to support a client’s Desktop Support team at an enterprise company. This is an onsite, first-shift contract-to-hire opportunity in Marshall, Michigan, suited to candidates interested in developing their IT support skills and advancing within the company. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications are desirable.

The technician will troubleshoot and resolve software and hardware incidents across Windows and Mac operating systems and a range of applications. Duties include replacing and deploying computers, imaging Windows 11 onto machines currently running Windows 10, installing and configuring equipment, documenting service requests, resolving peripheral and software issues, and providing customer-focused support. The stated pay ranges vary within the posting: an initial range of $20.00–$25.00 per hour and a later range of $18.00–$23.00 per hour; compensation depends on qualifications, experience, location, and other job-related factors.

Medical, dental, and vision benefits are offered from day one. Other benefits may be available depending on eligibility and applicable plan terms. The position is anticipated to close on November 13, 2026.

Requirements

• IT Desktop Support Technician duties require troubleshooting software and hardware incidents across Windows and Mac operating systems and software applications.
• Previous Helpdesk, Desktop Support, or PC Technician experience is preferred.
• IT certifications are desirable; CompTIA certifications are specifically mentioned as desirable.

Nice To Haves

• Previous Helpdesk experience.
• Previous Desktop Support experience.
• Previous PC Technician experience.
• IT certifications, including CompTIA certifications.

Responsibilities

• Diagnose and resolve software and hardware incidents involving Windows and Mac operating systems and a range of software applications.
• Swap laptops and desktops and deploy Windows 10/11.
• Re-image Windows 11 onto machines running Windows 10.
• Assist users with logged IT-related incidents when called upon.
• Analyze problems, take ownership of issues, implement temporary or permanent fixes to restore service, and escalate incidents to other support teams when necessary.
• Accurately record, update, and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents involving printers, copiers, and scanners.
• Provide efficient, appropriate, first-class customer service.

Benefits

• Medical, dental, and vision benefits offered from day one.
• Critical illness, accident, and hospital coverage may be available, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions may be available, subject to eligibility and plan terms.
• Voluntary life insurance and AD&D coverage for employees and dependents may be available, subject to eligibility and plan terms.
• Short- and long-term disability coverage may be available, subject to eligibility and plan terms.
• Health Spending Account (HSA) may be available, subject to eligibility and plan terms.
• Transportation benefits may be available, subject to eligibility and plan terms.
• Employee Assistance Program may be available, subject to eligibility and plan terms.
• Time off/leave, including PTO, vacation, or sick leave, may be available, subject to eligibility and plan terms.

What This Job Offers

• Education Level: No Education Listed