IT Mobile/Desktop Support Technician

Altercare•North Canton, OH

3d•Onsite

About The Position

The IT Mobile/Desktop Support Technician supports and maintains technology, equipment, and IT assets. The role installs, configures, diagnoses, repairs, and upgrades mobile, laptop, and desktop hardware and equipment to ensure optimal performance. The technician troubleshoots issues in a timely and accurate manner and provides end-user training and assistance as needed. This position serves as the first point of contact for technology issues involving hardware, software, networks, web services, and mobile devices. It works with end users to meet PC service expectations, manages ticketing-system workload, maintains an inventory of computer and peripheral equipment, and coordinates with third-party support or equipment vendors when needed. The position is onsite in North Canton, Ohio, Monday through Friday, 8 a.m. to 5 p.m., and reports to the IT Manager.

Requirements

Relevant experience in a similar technical role.
Extensive knowledge of Microsoft desktop operating systems and Microsoft Office applications.
Experience troubleshooting computer hardware and software systems.
Excellent customer service skills.
Strong written and verbal communication skills.
Time-management and problem-solving skills.
Ability to communicate technical issues effectively, both internally and externally.
Ability to work in a fast-paced team environment.
Ability to lift standard computer equipment.
Ability to work onsite in North Canton, Ohio.

Nice To Haves

Relevant IT certifications, such as CompTIA A+/Network+, Microsoft MCSA/MCSE, or Azure Role-Based Certifications.
Bachelor’s degree in computer science or a related field.
Three to four years of experience in a similar role.

Responsibilities

Serve as the first point of contact for technology issues and requests involving hardware, software, networks, web services, and mobile devices.
Work with end users to identify and deliver required PC service expectations.
Provide training and support to end users and staff on computer operation and related issues.
Install, image, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, printers, mobile devices, and networking hardware.
Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software.
Automate basic tasks and improve existing workflows.
Manage ticketing-system workload and respond to mobile, desktop, and other hardware-related problems.
Maintain an inventory of monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
Work with third-party support and PC equipment vendors when necessary.
Perform other duties as assigned.

Benefits

Paid vacation accruals and paid time off: eligible full-time employees receive three weeks per year, subject to accrual, after 90 days.
Paid time off for jury duty and bereavement leave.
Health insurance with several plan options for employees and eligible dependents.
Employee wellness program and HSA option.
Dental insurance with high- and low-plan options; the high plan includes orthodontic coverage.
Vision insurance.
Basic Life and AD&D coverage at no charge.
Voluntary critical illness, hospital indemnity, group accident, life and AD&D, disability, and other insurance coverage.
Group pet insurance.
401(k) Profit Sharing Plan with eligible employee contribution match and Traditional and Roth options.